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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible place stay away from this hotel save your money and get a different hotel.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Horrible place to stay.
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Unsatisfactory No free breakfast, just bad coffee. Toilet made noise all night long until I got up to fix it.
Business response:
Claude, thank you for taking the time to share your concerns. We are sorry for not meeting your expectations for an enjoyable stay. We apologize for the maintenance issues in your suite impacted your sleep. We wish we had an opportunity to address this and make your experience a relaxing one. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Worst. Checkin was ok. Room reeked of smoke, power cord for tv was missing. Bath towels were same as 40 grit sandpaper. Sheets & bedspreads looked like from the 50's. Carpet most likely never been cleaned. Deserve a full refund. Drunks on property.
Business response:
Douglas, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
2021 Fathers Day weekend Check in was horrible. I had reservations for 3 double bed rooms, and when we arrived there were no rooms available. We were supposed to check in at 3pm and didnt get a room until after 6pm. The rooms were not the cleanest. Out of 3 rooms only 1 of them had a sleeper sofa. The other 2 rooms we paid for were single bed rooms. Dirty socks from previous guests left in one room. No sheets or blankets for the pull-out sofa bed. The TV took 5mins to load signal and show programming. The staff on site were ... read more
Business response:
Thank you for the candid review. We apologize for not being able to provide you with a room in an acceptable time frame. We will review this with our team to see what transpired and take steps to prevent such reoccurrences. We will also share your comments regarding the unprofessional behavior of one of our associates with our team and make sure we are more consistent in our service delivery. Meanwhile, we request you to reach out to us as we would be more than happy to resolve any queries you may have. We hope you will reco... read more
Staff are unfriendly and unprofessional
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, so we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.