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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad it’s so dirty and smell bad service
Business response:
Thank you for your candid evaluation. We are glad you were pleased with the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Managem... read more
Thumbs down for me Hotel was very uncomfortable. I guess they were doing renovations & made the hotel look very low budget. Rooms are outdated & nothing updated. I was very surprised especially the area it was located.
Business response:
Keisha, thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope to have the pleasure of welcoming you back on a future visit to our area. Sincerely, Hotel Management
Not worth the money saved. The room had a musty smell to it. There was a weed smell all over. The building key slots were broken and doors had to be left open with rocks. Extremely disappointed. The sheets and towels were covered with stains.
Business response:
Thank you for the feedback. We apologize for the maintenance and housekeeping issues you encountered during your stay. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Nasty Hotel This place was terrible. The room was not clean at all. I asked for my money back as soon as I saw my room. When I called to make sure I was all set when I made it in town, I was told that it wouldn't be at least 4 p.m. before I could check in due to them being busy the night before and they needed time to clean the rooms. The male attendant on the phone was not professional at all. I would never recommend this hotel to anyone, Part of the ceiling was out, dirty rooms, no pool, etc. This hotel is nothing like the... read more
Business response:
Leola, we cannot apologize enough for the difficulties you encountered while being here. Your concerns have been shared with the management team, and we are following up to determine where we went wrong, and how we can enhance our service to our guests. If we can be of any further assistance, please do not hesitate to reach out to us. We hope you will reconsider giving us another opportunity as we are confident you will have a much more positive experience next time. Sincerely, Hotel Management
Ultra Budget, just don’t.... Trash in hallway and in parking lot. Just don’t, pay a few extra dollars and stay someplace nicer. You get what you pay for..... A quick one-night stay. It is budget so be prepared.
Business response:
Dan, thank you for staying at our hotel and sharing your feedback. We apologize for the inconvenience you had due to the cleanliness issues you encountered. We will share this with our housekeeping team to take appropriate measures. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Nasty Took over 45 minutes to check in because they had us in a double room, not king. So they couldn’t figure out how to swap my payment to the new room. Then the hallways smelled of smoke and marijuana. Our room had a smashed in cockroach in the floor. There was a mysterious white spots on the head board and floor.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. Please know we are taking every possible measure to make sure this does not happen again. Also, we are sorry for the inconvenience you encountered due to smoke and for the issues in your suite. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are mo... read more
Never again Don't do it
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.