Extended Stay America - Fort Worth - City View

Business response:

Thank you for being our guest. We apologize for the housekeeping issues that made you uncomfortable. Please know, we are working with our housekeeping department to take corrective actions and resolve these issues. We are grateful for your patience and hope you allow us a chance to redeem ourselves. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Jenart, thank you for reviewing our hotel. We are sorry the cleanliness of our suite was not up to your expectations and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to ensure we are consistent with our service delivery. On a positive note, we are glad you liked our location. We value your business and hope to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Jeffie, please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your room which made you feel uncomfortable. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and ensure we deliver comfortable accommodations to our guests moving forward. We urge you to give us an opportunity to redeem ourselves on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your recent stay with us. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Our pest control provider has serviced the hotel, and we are working with our housekeeping and maintenance teams to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Amanda, please accept our apologies for not being able to deliver the professional service that you should always expect from us and regret the inconvenience this caused. We will surely be working on the feedback provided by you to enhance our service levels. It was also disappointing to know your stay was hampered due to the smoke smell. We assure you that your concern will help us enforce our no-smoking policy more efficiently. Counting on your kind generosity to accept our apology, we hope you will consider returning to o... read more