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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst stay ever Over charged. Didnt allow us to check in when we arrived. Told us we could go somewhere or wait in our vehicle at 1 am for 45 minutes after driving over 8 hour drive in horrible weather, our room was gross, there were bugs, the water in the bathtub ran constantly. Told me at che in one price and charged an extra 80 + after i checked out... horrific customer service ive traveled alot and this was by far my worst stay anywhere... will never return
Business response:
Thank you for choosing to stay with us. We are sorry for the wait time issue you experienced at the time of check-in. We will remind our staff to be more diligent, moving forward. We also apologize for the problems you encountered in your suite and regret the inconvenience it caused. We have shared your concerns with the maintenance and housekeeping teams to ensure a better experience going forward. If you need any assistance regarding the charges, please reach out to our front desk. We hope you will reconsider giving us ano... read more
I have stayed at this hotel on more than one occasion and each time I do I am reminded of why I dislike the place more and more. Although the facilities at a glance look clean it certainly doesn’t feel clean. The rooms come with towels and toilet paper but no other toiletries (soap, shampoo) and the kitchenettes have no cutlery or My biggest problem with this place is with the staff working the front desk. All with the exception of one have been disrespectful, rude, and dishonest. They lack the basic fundamental qualities of... read more
Business response:
Thank you for your most sincere review regarding your stay with us. Your candor is appreciated, and we're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
never go to the place . The windows were dirty and rooms are smoked in even though they stress not to smoke we checked in and checked out in a whole 5 minutes. Very bad vibe
Business response:
Desirae, thank you for choosing us. We apologize for the smoke odor and the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team, so that they can take the necessary steps. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Smelly room Room was supposed to be "smoke free" but there was a strong smoke smell and the pillows had a strong smoke odor. The night front desk denied that it smelled the smoke as she claimed she was in the room earlier. The bathtub had long hairs in it along the sidewall and along the tub floor. There was no TV remote in the room and I had to get one from the front desk.
Business response:
Todd, thank you for being our guest. We apologize for the problems you had in your suite and for the service issue you experienced. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Just a tad better than Motel 6 No coffee in the room. No shampoo, one wash cloth, toilet paper is limited to one roll per week. TV is analog and channels are limited.
Business response:
Thank you for being our guest. We are sorry we missed meeting some of your expectations and regret the inconvenience it caused. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Not what it looked to be.... I was not impressed with the room I reserved. The towels in the bathroom looked worn down. The toilet was not clean. There were little strands of hair all over. The hallway to the room stunk like cigarette smoke and the refrigerator in the room smelled. The room looked a lot different in the pictures. I ended up booking a room a t another hotel.
Business response:
We are sorry for your disappointment with your room and apologize for the housekeeping issues you encountered during your stay. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. Thank you for choosing our hotel, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.