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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never had to leave a rating at a hotel before. But couldn't get away with it this time. Where to start. When entered room, horrible smell caused by water leak under AC unit. Carpet was still wet. Advertise kitchen unit. Did have fridge, microwave and stove but no pots, pans, utensils. Had to go to front desk to check them out. Never once was the room made up - maybe that my bad to not checking this fine print. But never stayed anywhere where bed were made and rooms cleaned up. Had to go to front desk to exchange for new towe... read more
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. ... read more
Probably not again. Sheets were hard and scratchy. Pillows were sub-standard. Breakfast was disappointing.. Almost non-existant. No receipt was provided, even when requested.
Business response:
David, thank you for being our guest. We are sorry for your disappointment with the in-room amenities and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. Please revisit us so we can make it up to you. Sincerely, Hotel Management
They attempted to collect a $150 cash only deposit from us for a 2 night stay. This is totally unconscionable and I question its legality. There was no mention of a deposit prior to booking this reservation. I will ABSOLUTELY never stay at this hotel again.
They meant well The hospitality dept has alot to work on. The hotel was dirty over all. The lobby was clean but the hallways and staircases were disgusting. I stayed there 5 days and the same sucker stick was on the floor in the ataircase the entire time. The rooms smelled musty and moldy. There was dead cockroaches in the hallway. I get that extended stay hotels may attract not rhe greatest of clientele but i felt dirty and unsafe. There was zero security and very unsavory people that were sraying there. The staff was aweso... read more
Not what i would expect from an Hotel I've stayed at a lot of extended stays and this was one of the worst. When I got my dishes, there were no bowls, no strainer and the pots and pans had no lids so I walked over to Big Lots and bought my own. The faucet in the tub wouldn't turn off all the way. I saw a roach in the bathroom and killed it. My room was supposed to be cleaned Wednesday. It wasn't. Front desk said they were short on help. Seriously? Then you shouldn't book the rooms. Well, didn't get cleaned on Thursday either... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more enjoyable experience for every guest entering our doors. We hope you give us another opportunity to provide you with a better stay. Sincerely, Hotel Management
Non-smoking room smelled like smoke. The receptionist switched me to a different room that didn't smell like smoke but had a small roach in it.
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback is discussed with our housekeeping team as it will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.