This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unhappy stay I have reported this to cooperate
The remote died and they couldn’t find batteries and they front desk was going to bring me a new one but they never came. They really didn’t supply the kitchen has they said.
Extended discomfort Room was dirty and faucet dropped incessantly.
Business response:
Daniel, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a second chan... read more
Not happy Very upset when I was not given ground floor previously requested.. Plus asked for coffee maker Not given ANY CUPS or condiments to go with it.. very very bugged..had ironing board no iron..last I'll stay there!
Business response:
Beckie, please accept our sincere apology that our staff was unable to get you the room of your choice and the service issue which impacted your stay. Your feedback is helpful in improving our future guest experience and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Unprofessional 1 St the room had bug and we all got bit they call exterminator three days later still don't know what kind of bug bit us the maintenance man came to unplug the toilet it was downstairs talking to the manager about my grandkids when was it the walk to the trash bin with me the other one sitting on the bed playing the game he was over here by the mother stating that they was wild and don't know how to act what he stayed less than five minutes in the room untrue. Unprofessional housekeeper did they job polite th... read more
Business response:
Thank you for reviewing your experience during your stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Also, we are sorry for the service issues you had and the inconvenience it caused. We appreciate you bringing these problems to our attention. We hope you will give us... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.