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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like anything and the front desk workers customer service was horrible.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
First, tried to charge me an early check-in fee of $25 when I've stayed in 5 star hotels and never asked for a fee. Second, no blowdryers were provided and when we went to the front desk to ask for one (apparently they will provide for a fee) no one could be found nor could anyone from housekeeping be found.
Business response:
Please accept our sincere apology for the lack of responsiveness you experienced with our staff. We have addressed the issue and will be using this as an example with our team to prevent future shortcomings. We appreciate your candor and hope you will give us another opportunity to provide you with the exceptional service you deserve. Sincerely, Hotel Management
The manager of the property was very rude and was charging people different prices than what we were promised
Business response:
We were disappointed to read our hotel and facilities did not provide the value you were hoping for. As we work with best available rates, published rates may vary daily based on average room demand. If you are in doubt and would like to review your charges further, please reach us out at our hotel. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Not recommended Rooms were not ready at 3 house keeping was still working. Felt like we needed to take shifts to watch the car at night. And it smelled mildew and damp. I came home so sick.
Business response:
Thank you for your review. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We assure you that we have discussed your concerns with our housekeeping team, and we’re taking immediate actions to identify where we failed and what we can do to fix the problems as soon as possible. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Absolutely worst place It was like a place in law and order svu. Tried to take a shower and hot water only lasted maybe 3 mins. Wont be staying at one again. Absolutely the worst place i have ever stayed.
Business response:
Thank you for staying at our hotel. We are sorry for the issue you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The man the manager Jody was very unprofessional
Business response:
Demika, we sincerely apologize for the poor service you received from one of our associates during your stay. Please know, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Our room was filled with smoke and was dirty. There were no amenities... bring what you need.
Business response:
Please accept our sincerest apologies for the cleanliness issue you encountered and regret the disappointment you had with our hotel policy. Rest assured, your feedback regarding the cleanliness issue has been shared with the housekeeping team to be more diligent moving ahead. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,219 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.