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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We did not even stay because it was dirty and unsafe.
Business response:
Dear Guest, We sincerely regret that you could not stay due to cleanliness and safety concerns. We understand the importance of feeling secure and comfortable during your visit, and we apologize for not meeting your expectations in these areas. Please know that your feedback is taken seriously and will be shared with our team to address the issues you mentioned. We are committed to maintaining a safe and clean environment for all our guests and hope you will consider giving us another opportunity to provide a more pleasant e... read more
The whole experience was awful. Dirty room with a couple of huge cockroaches running around. Bathroom was filthy. I had requested a ground floor room. Nothing was available and there was no elevator. I will never stay at one of these hotels again and I will never use Expedia again. They provided no help
Business response:
Dear Susan,Thank you for sharing your experience. We sincerely apologize for the condition of your room and the presence of pests, which is far below the standard we aim to uphold. The inconvenience of not receiving your requested room and the absence of elevator access added to your frustration, and we regret the discomfort caused. Your feedback is being addressed internally to prevent future occurrences. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
Don’t get the towels dirty ! This morning i brought towels down to the front. Mind you i don’t get any room service. Because “i get what i pay for here” so i have been cleaning my own room; where my kids and i sleep at. The night Audit, proceeds to tell me to not bring down my “dirty” towels as dirty or he will not give me any more towels. The audacity of these people is insane. Not only do i have to self serve my own room, but to tell me to not BRING dirty towels is crazy. I cook and use those towels. I clean my floors with... read more
Business response:
Dear Lina,Thank you for bringing this matter to our attention. We sincerely apologize for the interaction you described and the inconvenience it caused. Your experience does not reflect the level of respect and service we aim to provide all guests. Please know your feedback will be addressed with the appropriate team to ensure this is handled more professionally in the future.Sincerely,Hotel Management
If i can give this a half a star rating i would, from the rooms to the staff. If this was not a personal/ long trip i would not stay here
Business response:
Thank you for your feedback, Lina. We are truly sorry to hear about your disappointing experience and regret that both the accommodations and service did not meet your expectations. Your concerns are important and will be shared with the appropriate teams for review and improvement. We appreciate your comments and are committed to addressing your issues. We hope to have the opportunity to host you again.Sincerely,Hotel Management
Only reason I stayed was closeness to Fort Worth Zoo. Rooms smell like ash trays and made me nauseous. Staff said they could not switch my room because they were all booked, which I found hard to believe.
Business response:
Dear Mo,We are truly sorry that your stay did not meet expectations. It is disappointing to hear about the smoke odor in your room, and we regret any discomfort it caused. While availability can sometimes limit our ability to offer room changes, we understand how frustrating this must have been. Your feedback is important, and we will address these concerns to improve our guest experience. We appreciate your honesty and hope you’ll consider giving us another chance in the future.Sincerely,hotel management
You Get What You Pay For Out of all the staff there’s only two staff that’s actually willing to help. Dwain the manager don’t know what accommodations are. My refrigerator broke over night. I called the night audit WILL to write it down so someone can come fix it. Will did not write anything down for the manager to see in the morning. I really don’t know what is wrong with the staff here but they genuinely dislike their job. I called in the morning and asked Dwain the manager to move me rooms. He proceeded to tell me no beca... read more
Business response:
Dear Lina,We sincerely apologize for the challenges you faced during your stay. Your experience is not the level of service we strive to provide, and we regret any inconvenience caused, especially regarding your refrigerator issue and the delay in resolving it. We understand how frustrating this must have been, particularly with young children. While certain amenities may differ from traditional hotels, we aim to ensure that guests feel comfortable and well-supported. Your feedback is invaluable in helping us refine our oper... read more
Does not deserve 3.5/5 star rating The non smoking room stunk of smoke and no other first floor room avail—although I passed a lot of dark rooms appt 7pm dark no blankets for the bed—we requested and received promptly. Outside temp was in 49s Only three pillows for two double beds—no more pillows avail. Does not deserve the 3.5/5 star rating The checkin was quick and friendly
Business response:
Dear Donda, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues with your guest room and the limited availability of amenities like blankets and pillows. While we aim to provide a comfortable and welcoming experience, we regret that we fell short during your stay. Your comments are invaluable to us, and we will share them with our team to ensure improvements in these areas. Thank you for bringing these concerns to our attention. On a brighter note, we are glad to hear the check-in process w... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.