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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like the staff they were rude and told us it was our responsibility to take our dirty towels to them and even then they would not give us clean ones. The trash can was full of trash upon arrival.
Business response:
Dear Lisa, We apologize for the disappointing experience with our staff and cleanliness during your stay. Our top priorities are providing courteous service and maintaining cleanliness, and we regret falling short of your expectations. Your feedback will be addressed with our team to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention.Sincerely,Hotel Management
This was the single worst experience at a hotel I have ever had. This property is very poorly maintained and should NOT have a Extended Stay America flag on it, as it truly does insult the brand. I have such a long list of items to share that were just bad or terrible, or worse that I don't think I will have room to share it all. But know that between killing bugs, and feeling as though I needed to shower after I left the hotel, there is absolutely no way I would ever consider staying at an Extended Stay America location aga... read more
Business response:
Dear Rebecca, We apologize for falling short of your expectations during your recent stay. We aim to provide a comfortable and enjoyable experience for all our guests. We appreciate your feedback and take it seriously. Rest assured, we will address the issues you've mentioned to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management
Run Run far far away. The most run down unclean and unkept place I could imagine. I'd rather have stayed in a homeless shelter. Utterly disgusting.
Business response:
Dear Jason, Thank you for choosing our hotel. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider gra... read more
Upon arrival I apparently woke up the rudest employee in the logging industry. Stated I would have to put up a $100 cash deposit and I asked why this wasn’t disclosed at time of booking? So I said I would go to an atm because they did not have one and she said I need to hurry because at midnight I would loose my booking! I then said I would rather cancel cancel my booking and she then stated I would have to do that online with Travelocity! In no way accommodating! I will never recommend Extended Stay America! I have 19 emplo... read more
Business response:
Dear Gregory, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The front desk staff was acceptable but not friendly. We have never stayed at this hotel chain before with a kitchen and when I went to ask for dishes/utensils (they were limited), the coffee pot was worhless (got alot of grounds in my coffee), we asked for an extra pillow (none was available), the tub was dirty (so good thing I brought cleaner to clean it before showering), and the phone didn't work. Not a good experience for first-time users.
Business response:
Dear Jesus, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The property is tired over-extended. They require a cash -yes cash deposit on the room to be returned on check out. This is unheard of and unreasonable.
Business response:
Dear Mark A., Thank you for reviewing our hotel. We are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.