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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got to the hotel with a reservation for 2 rooms. Lady looks up the information and tells me they had tried to call me to let me know they were oversold and they had no rooms available. That was how our stay went. Thank you.
Business response:
Dear Jeffery, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience you experienced with the incidental deposit policy and reservation cancellation. Your feedback is concerning, and we understand the frustration caused by these issues. We will review our procedures to ensure a smoother process for our guests. If you have any further concerns, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,... read more
Condensation running down the walls, smell carpet, mold smell, sheets were hard and scratchy, needs serious renovation, Couples fighting in the middle of the morning in the parking lot, dog barking in the hall way. Man outside front door asking for money. I will not go to another Extended Stay again.
Business response:
Dear Kristina, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,... read more
I rather stay at the Bates hotel
Business response:
Dear Billy, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Es una suite “No smoking” free pero el cuarto lo único que olía era a cigarrillo y había cucarachas.
Business response:
Dear Eduardo, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell, and cleanliness issues that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Mana... read more
Just absolutely horrendous
Business response:
Dear JaQuavis, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Dirty! Awful smell! & not specific on to go break OSHA please go look at this hotel! This hotel has absolutely no standards! This hotel is super cheap ($70) so you get what you paid for. As soon as I walked in there was crumbs on the floor and a roach on the wall. The bathroom was extremely dirty and left over hair from maid/customers! However, receptionist was polite and parking was accessible!
Business response:
Dear Guest, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. We understand that cleanliness is a top priority for our hotel, and we take any concerns regarding this matter seriously. We will communicate with our housekeeping staff to ensure that this issue is resolved and does not happen again. We would appreciate it if you would consider staying with us again in the future, and we look fo... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.