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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a dump
Business response:
Dear Charles, Thank you for taking the time to share your feedback about your recent stay at our hotel. We understand that you were not satisfied with the condition of the hotel, and we apologize for any discomfort this may have caused. We are committed to maintaining a high standard of cleanliness and maintenance, and we will take the necessary steps to ensure that our property meets our guests' expectations. We appreciate your valuable feedback and hope that you will consider staying with us again so that we can provide yo... read more
Dirty. Pull out bed was moldy. There were no linens for pullout bed in room. There were cockroaches in the room. Staff was not friendly. There were not enough kitchen supplies available for use.
Business response:
Dear Alexandria, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again f... read more
STAY AWAY!!!!!!! Most disgusting hotel experience. Signs said no smoking but there was a heavy weed and cigarette smell. Room didn't have any toilet paper and when I went to ask the front desk, she had to go find an empty room to get 1 roll. Stains all over the carpets, toilet seat was chipping, cabinets in the bathroom were broken, all around a horrible experience. Kids running up and down halls late at night, people being loud outside smoking at night.
Business response:
Dear Guest, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a ... read more
Literally the dirtiest room that I’ve ever had. The room was incredibly filthy. The carpet was sticky and covered in stains. The bed skirt had what looked liked vomit on it. The walls were filthy and the furniture was in disrepair. The free breakfast was a granola bar or instant oatmeal.
Business response:
Dear James, Thank you for sharing your experience. We regret you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will note your comments as we monitor the condition and work on improvements. It is instructed to the team that all rooms are checked thoroughly before allocating to the guest and corrected for any flaws so this problem never arises. Also, we regret your experience with our brea... read more
Staff could not put us ina room with a working shower. All sinks continually ran and there were broken drawers .
Business response:
Dear Toya, Thank you for choosing us. Please accept our apologies for the concerns you mentioned. Your valuable comments are shared with our housekeeping and maintenance team so that we can improve and ensure they are addressed adequately. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
La avitacion olía terrible mal limpieza dure 6 días y nunca la limpiaron
Business response:
Dear Norma, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Fort Worth.Sincere... read more
Will not stay here again! This place was not what the pictures believe you to think it is. Again I will not stay here or recommend to stay at this location.
Business response:
Dear Tara, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.