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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches carpet nasty and counters were dirty
Business response:
Dear Karen, Please accept our apologies for the condition of your suite and any oversight on our part. We assure you that we take great care to maintain the highest standards of cleanliness and pest control in all of our suites. However, as a precaution, we will have your room professionally inspected and treated. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Managem... read more
Very dirty and I found several cockroaches in my room.
Business response:
Dear Emmanuel, Please accept our apologies for the condition of your suite and any oversight on our part. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We do hop... read more
The place is a total mess. The owner has her personal dogs running around freely.
Business response:
Dear Tynesha, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. We are sorry for the inconvenience caused by the condition of our property and the presence of personal dogs. Your comfort and safety are our top priorities, and we regret any disruption to your stay. We'll promptly address these concerns to ensure a pleasant environment for all guests. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a better experience in ... read more
My stay is not as advertised. When I complained at front desk about lack of cleaning I’m just told over and over that they are short staffed and only have one person to clean 72 rooms. I’ve been here 12 days now. No cleaning whatsoever. To get clean towels I have to take dirty towels to front desk to have them washed and I get them back in 2 hours.
Business response:
Dear Christine, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We hope to regain your trust and welcome you back the next time your travels bring you to our city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.