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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience i have ever had at a hotel. There was trash under the bed, over all unclean. Dark and dingy. We had to leave and did not stay. It was absolutely terrible.
Business response:
Dear Karina, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management
Absolutely avoid this place! To begin with, upon arrival at noon we asked if early check-in was available. “Yes, but not if you booked on Expedia”. Wow. Early check-ins aren’t always available. That’s completely fine and understandable however, the bold face discrimination was unbelievable. They actually made us wait until 3:01 before even beginning the process. Meanwhile, several guest checked in early as we waited. The room; dirty and full of bugs. An attempt was made to cancel and even Expedia called on our behalf. “We ha... read more
Business response:
Dear Liberty, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. SincerelyHotel Management
Disgusting, rude desk clerks, room in terrible condition and dirty and missing a television. Refused to move us even thoigh we checked in at 3:15 so we were first people to check in for the day so not full yet and could have given us a different room and cleaned that one for another guest. Never again!
Business response:
Dear Michael, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. Please revisit and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Weekend Visit I thought the hotel was much nicer based off of the people there & the rooms I wouldn't come back. The place is a bit run down and I totally felt uncomfortable the entire stay. When I got assigned my room upon entering the TV was on, Wing stop cup, and bag were on the floor. The sheets were messed over the bed overall the room just looked like someone was still in there. I went back to the front desk they assigned me a new room.
Business response:
Dear Brandey, Thank you for staying with us. We are sorry for the miscommunication with the front desk team and the housekeeping team regarding the room you were given on arrival. It is nice to know that our staff resolved your concern to your satisfaction and you had a good stay. Please allow us to serve you again when you are in the area.Sincerely,Hotel Management
This was supposed to be a non-smoking room. From what I could see when we walked in, people had definitely smoked and damaged portions of the room. Sofa bed had no linens or pillows. When gathering our belongings to leave I double checked that nothing had rolled under the bed. I could instantly tell that it hadn’t been cleaned under there in awhile. There were items under there that didn’t belong to us. Worst of all, my daughter ended up with pink eye after staying here. Didn’t have any symptoms of the infection until the mo... read more
Business response:
Dear Kristen, On behalf of our team, we appreciate you staying with us and providing a review. We apologize for the issues you experienced. We've shared your comments with the Housekeeping department to identify where we fell short so that the problems can be corrected. Thank you for bringing this to our attention. We wish your daughter a speedy recovery and good health. Safe Travels!Sincerely,Hotel Management
Was not happy when I arrived and was told they had no room available for me and my guest after a short conversation with staff person problem was resolved and was giving the room I originally booked, elevator was not safe in my opinion door was opening and closing when came out of room to go downstairs just did not feel safe in it bed was awful to sleep in pillow had no support nor did mattress
Business response:
Dear Bobby, thank you for staying with us and sharing your concerns. We apologize for your inconvenience due to the elevator's temporary issue. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Furthermore, please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please accept o... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.