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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was cheap but pretty nasty
Business response:
Dear Bill, thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Not really clean There was a stain on the couch the floor an every corner had crumbs and dirt literally. Only given 2 pillows and the blanket was paper towel thin so definitely bring a blanket or a hoodie if you’re staying here. It was just really gross. I arrived to a lady that was complaining to the front to talk to management because when she checked in and was given her key to go to her room. She walked in to one of the employees nieces watching tv on the couch!!!!! Like red flags everywhere. Honestly was so glad we only... read more
Business response:
Dear Insiyah, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Said they didn't get our reservation in time and we didn't have a room at 7:30p on a busy weekend in the Metroplex. Highly suspect my room was given away! Fake smile and fake sincerity!
Business response:
Dear Billy, we were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. We hope we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management
This property is not somewhere you would want to stay alone especially women there are people hanging out all over the property. It is very trashy outside the building Swisser wrappers everywhere. No breakfast available and the beds the worst.
Business response:
Dear Delia, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The property was in a nice area but the property itself was dirty, there was trash in the hallway and had a terrible odor.
Business response:
Vicki, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on this matter and your patience. We are hopeful for another opportunity to welcome you back for the flawless experience you dese... read more
Worst Place Ever This was the worst stay I’ve EVER had! We checked in late at 11pm traveling with a 9 month old and this place was disgusting! Dirty toilet, while bathroom was dirty with toothpaste and men’s hair shavings on the counter- bathroom floor was so nasty!! bedsheets were dirty!!!! Place was so dusty nothing was even wiped off!!! Was supposed to have dishes, etc with full kitchen- nothing!! When we went to the front desk they had no cleaning staff n on duty so we were just given clean sheets to put on OURSELVES- ug... read more
Business response:
Krystie, thank you for evaluating your stay. We are sorry for not meeting your expectation and for the behavior of one of our associates. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you encountered while here and the inconvenience this caused you and your family. We will address your concerns with our respective teams to ensure we are more consistent in our service delivery. We regret the frustration you experienced, and please know we are gr... read more
They didn’t put us in the correct room on the first night. They toilet was not clean at all. Not much amenities.
Business response:
Franz, thank you for your review. We sincerely apologize for the miscommunication that occurred on this particular visit. We appreciate you being so patient and are sorry for the cleanliness issues you outlined. This incident has been discussed with our team so we can ensure this is not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.