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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rundown, uncomfortable, felt unsafe I needed up getting a different hotel due to safety issues and age of accommodations. Do not recommend.
Business response:
Heidi, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible I wouldn’t do it
Business response:
Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your visit. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management
Bed bugs!!!!
Business response:
Yaser, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Horrible experience with both the hotel and expedia! We got in Dallas at 11:00pm, went straight to the hotel to rest only to find out they did not have a room for us THAT WE HAD ALREADY PAID FOR. The person at the hotel did not even care, did not help us find another hotel to stay at and did not call expedia to let them know about this. I asked her to call expedia so I COULD GET MY MONEY BACK BECAUSE EXPEDIA ON MY END ONLY HAD AUTOMATED ANSWERS! I am extremely disappointed at Expedia, I am a Gold member and from this day for... read more
Business response:
Bruna, thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard policy that applies in most situations such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you reach out to them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow ... read more
NOT RECOMMENDED Hotel smelled, 1st room was dirty, 2nd room was what they considered clean but it was nasty, shower curtain stained with what seemed to b blood, floor in front of the ac felt like I was gonna fall through, bed was the most uncomfortable bed I ever laid in. Paid for 2 nights stayed 1
Business response:
Megan, thank you for being our guest. We are disappointed we did not meet all of your expectations and that you had to leave us earlier than expected. We also apologize for the cleanliness issue you encountered in both accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We regret the inconvenience this caused and are grateful for your patience. We are also sorry that you found your bed uncomfortable. We encourage you to try us agai... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.