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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I purchase a non smoking room and they did not have one.
Business response:
Eyrimar, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
This property was dirty and smelled. Some of the lights in the room didn’t work; no telephone in the room(staff at the front desk says there was no telephone because guest steals them); rust in the bathroom sink(nasty); ceiling in the restroom looks like it had a leak and it has not been repaired; only warm water; no ironing board and couldn’t call downstairs to get one so went down to front desk and waited 20 minutes for one. would not recommend this hotel to anyone. I had to use Clorox wipes to clean the floors and Lysol s... read more
Business response:
Jarrod, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Actions speak louder than words. We chose extended stay so we could save money by cooking our meals. We asked at least 5 times for dishes, pots, pans, etc... because there were none in the room. One front desk person told me we could purchase some at target. Two other 'managers' promised they would get us what we need. This picture is all the kitchen items we were given during our 6- day stay. The room was fine. The breakfast was very sparse. Their promises... not kept.
Business response:
Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the poor service you received. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely, Hotel Management
Bad experience. Went to another hotel. The location was great, but the hotel was not cleaned. Every surface was sticky and dirty. There roaches in the room.
Business response:
Luis, thank you for reviewing your experience during your recent stay with us. We sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we have regular housekeeping and pest control service at our hotel, we have contacted them to address this issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely, Hotel Managemen... read more
Some reaches small and bigger in the room.trash was under the bed and couch thy needs to be vacuuming and moving the furniture to clean under it .fire door to stars garbage cans smells wen the lids up the container need to be cleaned.the bug sprayers cam out it’s getting better not as bad
Business response:
Gerald, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Our housekeeping staff is taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we a... read more
One pillow on king bed for two people No toiletries Broken drawers Dirty
Business response:
Thank you for reaching us out with your concerns. We apologize for being unable to provide with a well-appointed suite and the inconvenience caused. We are sorry for the condition of your suite and will discuss your comments with our housekeeping and maintenance staff to take appropriate actions. We hope your future travels will bring you back our way. Sincerely, Hotel Management
We arrived at 1030pm as we got caught behind a terrible wreck on 45. They told us they had no rooms. I told them I prepaid with Expedia and had a confirmation. They said we see the Taylor reservation, but we are sold out. They turned my family out into the night. Rude and Unprofessional! Plus I had to go pay another hotel.
Business response:
Jolene, thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.