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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean The room was very spacious and was a comfortable space. It is definitely set up to be a good space for both long term and short term stays. That being said. The room was a disappointment overall due to lack of cleaning. Sofa beds were dirty. One of the mattresses was very stained/dirty and had old sheets on it. The other sofa bed had a mattress cover that was covered in dog hair. There was leftover clothing in a drawer. Another drawer had what looked to be dead bugs and dirt in it. We just happened to see tras... read more
Business response:
Bruce, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
No reservation guarantee on Extended Stay We booked 3 rooms because we were traveling with family and kids. Everything was confirmed. When we arrived there late at night, they told us that only 2 rooms were available. We were forced to find another hotel in the middle of the night. Cancelation could only be done by calling Hotels.com, so that tool some time as well. If the hotel was along the highway where the cell phone connection was not good, it would have been a nightmare. About the rooms: 2 rooms that they had for us ha... read more
Business response:
Suresh, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We have also asked our housekeeping team to be more diligent going forward. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
When we showed up the police were there dealing with a situation, they had another person out front on drugs they were going to kick out, we had trash and dirty dishes left in the cabinets in our room, and we asked for an extended checkout time when we checked in but they never made a note, so when 1115 came around the front desk knocked on the door and asked why I hadn’t left yet and when I said we asked for an extended check out, she said it wasn’t noted. I said well I can just leave now I guess since it seems to be a big ... read more
Business response:
Jillian, we apologize for your disappointing experience and the cleanliness and service concerns outlined. We never want to disappoint our guests, so we are also sorry for the additional comments that impacted your visit. We understand your frustrations and are grateful for your patience. We hope you will consider giving us a second chance in the future so we can provide you with a much better stay. Sincerely, Hotel Management
Horrible place, never again!! Roaches in room, puddle of water next to a/c and the smell of it all was disgusting. Checked in at 10:15 pm was out within 30 min. Luckily I got a refund. Thanks Expedia!
Business response:
Barbara, thank you for your review. We sincerely apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
People
Business response:
Mary, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Is it legal to rent a room in this condition? Shortly after checking in, we asked for another room, none available. The clerk’s reply was “didn’t they tell you it was the last one?” I booked online. “I’ll issue a refund “. It was late, we had no other place to go. The photos are self explanatory. There were no clothes hangers nor waste baskets. We have not yet received a refund.
Business response:
Susan, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Even more distressing is the fact that you were met with anything but less than exceptional service in the process. Your comments will be shared with the appropriate team members to address the problems you outlined. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
The worst stay EVER!! The room was nasty! We walked in to a nasty floor throughout the room, roaches crawling in the bathroom & in the kitchen! No phone, no towels, no peace or quiet! This was my most horrible stay away from home!! I’ll NEVER stay there again!!
Business response:
Arthur, thank you for your candid evaluation. We apologize for the cleanliness issues you encountered and the unpleasant experience you had with your room. We will share your comments with our housekeeping team and with our pest control provider to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Awful. Outdated. The hotel was awful. It wasn’t clean. The whole hotel smelled. This place is WAYY outdated. Our room specifically- the toilet was turned off and broken. The flooring was ripped up and nothing was laid over it or fixed. I will not stay here again or recommend anyone else.
Business response:
Staci, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.