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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend staying here. The rooms were dirty, the outlets or ac didn't work. My room smelled like someone had just finished smoking weed in it, and they wouldn't change my room because they were allegedly full. Sure enough after making a deal out of it and allegedly calling the manager a room magically made its self available. After all was said and done still got charged full price because I had the option to leave in the middle of the night after having spent the evening at a friend's wedding, and all the hotel... read more
Business response:
Thank you for choosing our hotel while you were here for your friend's wedding. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Manage... read more
I did like the staff and service. I didn't like the fact that you have a stove in the room with no pots or pans.
Business response:
Thank you for sharing your comments. Although you liked our associates, we are sorry you were unaware of our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Checking in was easy, the employee was polite and efficient. The floor our room was on smelled of smoke when we checked in but the hotel was theoretically a smoke free facility. As the night progressed the smell got worse, we asked if we could move our room and they put us on the first floor and the new room smelled like the last occupant smoked in there as well. After 6 or 7 o'clock it appeared that there was only 1 employee working and that is likely why no one else apparently cared to follow the no smoking rule, there was... read more
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Interior of hotel needs some love
Business response:
Eamon, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I just dont care and staff should be here al the time
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Easy access to restuarants, quiet, very dirty. People smoking in rooms, smelled it all the time, reported it, still smelled it in hallways and vents. Non smoking property??? Dirty walls, tub, shower area cracking and needed fresh paint in bathroom, toliet jolted and old when u sat. We moved first night because of ants in room we found less than 10 hours of checking in.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
While non-smoking rooms advertised, clearly smoking had taken place in room and hallway. Bathroom was not cleaned. Unhappy with this stay.
Business response:
Thank you for being our guest. We are disappointed reading about the cleanliness issue in your room and the smoke smell which made for an unpleasant experience. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we ... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,868 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.