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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stay at several extended stay properties. This is the first time there were NO plates, pots or pans OR GLASSES in the kitchen area. The mattress was so hard and the blankets were super thin. When we asked for an additional pillow the front desk said they could not provide. The biggest let down was what they called their 'grab and go' for breakfast. Everything was ill prepared, Stale and just poorly presented. I undestand rustic. This was more like REALLY????
Business response:
Kim, thank you for your loyalty to our brand. We are sorry for the disappointment you had with the bedding and regret the inconvenience it caused. We are reviewing the concerns you mentioned regarding the pillows with our staff to see these items are always well-stocked. Kindly note, our brand standards require us to keep the kitchenware and toiletries available at the front desk rather than leaving them in the suites. We will remind our front desk staff to communicate this more clearly going forward. We regret you were not ... read more
At check in I went to check on my room before leaving out and found that the room was very dirty, I notified the front desk clerk, who then checked me into another room and I again found that the bathroom had not been cleaned, I did this until the forth room was found to be okay, not the best but okay, this is terrible! I have pictures of the uncleaned bathrooms as well
Business response:
Mookei, thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Front desk desk staff annoyed to have to get up. Unwilling to help. TVs don't work etc
Business response:
Joe, thank you for your review. We are sorry you did not find our staff at their best. Usually, our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We value your feedback regarding television and will share it with our maintenance team for review and action. We apologize for the inconvenience and hope you will give us the chance to make it up to you at a future date. Sincerely, H... read more
Don’t. Dirty. Terry smell.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
third floor has a odor every time you come off the elevator /stairs. Rude staff - unprofessionally- dirty
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We're also sorry the impudent attitude of our associates. We have shared your concerns with our staff to remind them our main goal is to provide outsta... read more
What is book is not what you get Booked a queen room. Got there they did not have a queen bed as we had booked. I had to pay an up charge for a smaller bed !!
Business response:
Jana, thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,804 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.