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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"Free WiFi" is a lie. When I logged in it automatically went to "Limited" and I had to either buy an upgrade or use my personal cell phone hot spot to do anything. I also brought my dog to a "Pet Friendly" hotel, and they told me on check-in that it was an additional $25.00 charge for the dog! Very misleading when I booked it as again nowhere did it say there would be a additional charge for the dog. Booked it expecting not to be lied to, and I was twice.
Business response:
Thank you for your review. We are sorry for the disappointment you had with our hotel policy and for the inconvenience it caused. Also, it was disappointing to know our pet-fee came to you like a sudden surprise and regret that you were unaware of it. Our website clearly states of the price we charge. We value your feedback and hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
Do better next time. The front desk were rude and one of the lights wasn't working and also found a small bug yuck
Business response:
Erich, thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We also apologize for the issues you encountered with the lights and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our maintenance team to ensure procedures are being followed to prevent such issues in the future. We ho... read more
The first room I was assigned to was not clean; rust and food stains in/on fridge and dusty bathroom and other furniture. The second room I was assigned to had pet hair all over the floor that jumped up on my feet/clothes as I walked around the room. Additionally, I was displeased to know that room service had to be "requested". So, I had to call down to the front desk for someone to come and vacuum the pet hair up. Lastly, I was displeased to find out that there was no ice machine/ice available. The location was convenient ... read more
Business response:
Angie, thank you for your review. We apologize for your disappointment with our hotel policy and for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Please consider giving us another opportunity to provide you with the exceptional experience you des... read more
Advertised breakfast. NOTHING hot or healthy available. There was coffee but only prepackaged sugary muffins to eat. No fruit, no eggs... The lamps between the 2 beds in the Room did not work and had very weird light bulbs, and the only person available to fix them had no idea how to change them because they were very unusual. They put a work order in exept that we were there on a Saturday and so there wasn't going to be any one to fix it until at least Tuesday because Monday's a Holiday. No maid service except once a week. ... read more
Business response:
Thank you for your review of our hotel. We are sorry for not meeting all of your expectations while you were here. We also apologize for the maintenance issues you encountered in your room and that we were not able to resolve it to your satisfaction. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Nasty, old, dirty. Pics don’t match what Expedia listed. Completely different hotel.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
There was a terrible odor that made both of us nauseous...hard to describe but some type of cinnamon that was mixed with some other type of terrible odor. Gentleman that checked me in was extremely pleasant. Carpeting was soiled everywhere ...gfi didn’t work in bathroom so no outlet to blow dry hair in front of mirror...overall felt very dirty and couldn’t wait to get back home and take shower!
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay, and we regret the inconvenience you had due to the stressful visit you had. We always strive to deliver a clean atmosphere, but unfortunately, we missed this during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. What you experienced is not acceptable, but we would like you to consider giving us... read more
We stay at several extended stay properties. This is the first time there were NO plates, pots or pans OR GLASSES in the kitchen area. The mattress was so hard and the blankets were super thin. When we asked for an additional pillow the front desk said they could not provide. The biggest let down was what they called their 'grab and go' for breakfast. Everything was ill prepared, Stale and just poorly presented. I undestand rustic. This was more like REALLY????
Business response:
Kim, thank you for your loyalty to our brand. We are sorry for the disappointment you had with the bedding and regret the inconvenience it caused. We are reviewing the concerns you mentioned regarding the pillows with our staff to see these items are always well-stocked. Kindly note, our brand standards require us to keep the kitchenware and toiletries available at the front desk rather than leaving them in the suites. We will remind our front desk staff to communicate this more clearly going forward. We regret you were not ... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,868 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.