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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The gentleman working the front desk was totally rude. The fact that you don't have restrooms for people staying at your facility in the lobby is ridiculous. Some people have driven a long way to get to your establishment and then have to wait in line to check in. There should be a facility for customers to use.
Business response:
Teresa, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Never again! Checked into a dirty room an was not offered a different room !
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
I was disappointed by the service. The first impression was getting upon checking in, which was basically, let me see your ID and here's your key. No expectations set or information about anything. I was sent to a room that was a mess. I was issued a key, but when I opened the door, the room looked like someone very messy had been living there; the sheets were on the floor, trash overflowing and it smelled bad. I went back to the reception to get a new room assigned, the lady issued a new key and sent me back with no explana... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Screaming Kids and Parents Rooms were fine. Guests were out of control. Screaming, noisy, lots of vulgarity.
Business response:
Paul, thank you for your review. We are sorry your stay was disturbed due to the noise made by other guests on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It’s like staying in an unfurnished cheap apartment
Business response:
Thank you for being our guest. We are very sorry to know you were unhappy with your suite and that we were unable to deliver an enjoyable stay. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.