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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Room smelled. I think it was disinfect. Hall was dark and I didn’t feel safe. Breakfast was a packaged muffin and instant oatmeal. Way not worth my money. My wife would not have stayed here. I am disabled and asked for a room close. Staff responded “you will get what you paid for”. I didn’t ask for a different room, one I didn’t have to walk a long way to. Room was not inviting. I would not stay here again.
Business response:
Lanny, thank you for taking the time to leave a review. We work hard to provide clean and comfortable accommodations along with thoughtful service to our guests; therefore, we are truly sorry for letting you down and that your experience with us did not meet these expectations. We take your feedback seriously and will discuss it with our team to ensure a better stay going forward. We appreciate your patience and hope to have another chance to deliver the excellent hospitality for which we are known. Sincerely, Hotel Manageme... read more
It was really dirty and the reception was ghetto I wouldn't stay here ever.
Business response:
Ernie, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the issues you experienced at the front desk and take the necessary steps to elevate our service levels. We hope you will reconsider and give us an opportunity in the near future to show you the hospitality f... read more
Front desk lady was very rude. No manners
Business response:
Thank you for sharing the specifics of your visit. Please accept our apologies for not delivering the professional service you should always expect from us. We will address this appropriately as we are committed to continually improving our guests' experience. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Not coming back My husband stayed here for a week for work and said it was disgusting. Very dirty, sketchy area around and loud neighbors.
Business response:
Kendra, thank you for your honest evaluation. We are sorry for your husband's experience and regret the noise disturbance he experienced. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while he was here. We will also share your comments with our housekeeping team regarding the cleanliness issues you outlined, and rest assured we will take steps to ensure we are more diligent going forward. We would like the opportunity to serve you ... read more
Terrible front desk service! No attendance! Noisy! Won’t stay there again.
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered thef service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Front desk service. Wifi very bad.
Business response:
Manuel, thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, Hotel Management
I made a reservation And they didn't reserve a room for me! It's been a few days, no one contact me about the refund! I keep contacts with expedia, even though, no updates
Business response:
Thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.