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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not cleaned and asked for upgrade The room was not cleaned. There was no other room. The front desk person asked me to upgrade by paying extra. I canceled the room
Business response:
Dear Guest, thank you for choosing us. We apologize that upon arrival at your suite, there were housekeeping issues. Our goal is to provide clean, comfortable, and well-maintained suites for our guests, and we fell short in this case. Our concerned team is at work to review and action. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the city. Sincerely,Hotel Management
Not the best experience There was no one at the reception at the time of checkin, after several minutes someone came, but the room was not ready, in the room the A.C was not working well, kept of shutting off, plus the latch on the door would not open all the way so it was a struggle to get in the room.
Business response:
Dear Ronil, thank you for taking the time to let us know your feedback. However, we are sorry the unresponsive staff at the desk caused your check-in delay, and the maintenance issue was an inconvenience in your room. We will communicate your review to the concerned team member and ensure that this will not be repeated. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again. Sincerely, Hotel Management
They cancelled my reservation for no reason. Got there at 11:30 at night and was left without reservation. Staff was super rude, was super hard to find a hotel at that hour on Memorial weekend
Business response:
Dear Pablo, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Horrible Place This place makes you feel like you are in a trailer park. They must suffer a lot of theft so you have to ask for everything. Its a dump stay next door in the residence inn.
Business response:
Dear Guillermo, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
New management etc
Business response:
Eric, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.