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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk lady was very rude. No manners
Business response:
Thank you for sharing the specifics of your visit. Please accept our apologies for not delivering the professional service you should always expect from us. We will address this appropriately as we are committed to continually improving our guests' experience. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Not coming back My husband stayed here for a week for work and said it was disgusting. Very dirty, sketchy area around and loud neighbors.
Business response:
Kendra, thank you for your honest evaluation. We are sorry for your husband's experience and regret the noise disturbance he experienced. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while he was here. We will also share your comments with our housekeeping team regarding the cleanliness issues you outlined, and rest assured we will take steps to ensure we are more diligent going forward. We would like the opportunity to serve you ... read more
Terrible front desk service! No attendance! Noisy! Won’t stay there again.
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered thef service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Front desk service. Wifi very bad.
Business response:
Manuel, thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, Hotel Management
I made a reservation And they didn't reserve a room for me! It's been a few days, no one contact me about the refund! I keep contacts with expedia, even though, no updates
Business response:
Thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.