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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Not clean and smelled like smoke The room smelled like smoke when I walked in and the sheets were stained and the room overall just didn’t look very clean were in a pandemic and I would like for the room to be cleaned more I have three special needs children I cannot risk getting sick!
Business response:
Thank you for being our guest. We apologize our property was not in a spotless condition during your stay and regret the inconvenience caused. We take our responsibility seriously to provide a welcoming, safe, and comfortable environment for our guests, team members, and community. Now, more than ever, we want to ensure that we exceed expectations in this area. We will address these concerns appropriately, and we are very grateful for your feedback. We hope you will give us a chance to redeem ourselves the next time you are ... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Navdeep, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Trash on the floor in the trash room thats two doors downand roaches have been coming in my room.very unclean!!!
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issues encountered and the insects you found in your suite. Your feedback has been discussed with our housekeeping team to address the problems you outlined. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
I have very short hair and it was hair on the walls and shower floors. The bathroom doors where so filthy I had to get cleaning supplies myself and clean. The room smelt like a box of cigarettes and there was no tv remotes. For the price of the hotel it is not worth it. I’ve had better experiences at cheap value hotels. I wouldn’t return even if It was in an emergency.
Business response:
Daniel, thank you for being our guest. We are sorry you felt we did not provide the value you were hoping for and apologize for the cleanliness issues you encountered. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We have also asked them to make sure proper procedures are followed to remove the smoke smell. We hope to have another occasion to meet and even exceed your expectations. Sincerely, Hotel Management
nsafe when people try to break into your room While i was at was work someone clearly tried tol break into my room. The key reader looked like it was being ripped off or someone tried to take it off and was unable to access my rokm until 3 pm the next day. Not happy and very unprofessional
Business response:
Thank you for staying with us and for your review. Please accept our apology for the problems you outlined. We will make sure we do not repeat this disappointing experience, and we hope you will consider us again when your plans bring you back to our area. Sincerely, Hotel Management
Horrid headache produced smell in the room next to the laundry room, that opening windows and adding freshener did not work while I left for an hour to Hope it cleared, yet did not. The room I was moved to TV did not work, asked to have it fixed or replaced 3 times every 3 hours with NO solution. Every request met with “Yes, will get that right to you” NOT! had to follow for the request several times to actually be completed. Decided to change it up and request needed items like utensils for cooking and a promised toaster, o... read more
Business response:
Nia, thank you for being our guest. Please accept our apologies for the difficulties you experienced in your suites. It was disappointing to know our team was not able to resolve the inconvenience you had with the television in a timely manner and regret the lack of attention towards your request for kitchenware. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. Please consider giving us another opportunity to serve you in the future. Sincerely, Hot... read more
No TV for 24 hours, even after following up every 4 hours, manager present/acknowledges for one of them, then every 2 hours to FINALLY get it fixed on my SECOND DAY at 7:30pm. Every request met with “Yes, will get that right to you” NOT! had to follow for the request several times to actually be completed.
Business response:
Nia, thank you for being our guest. We sincerely apologize for the delay it took by our team to resolve the inconvenience you had with the television and for not providing the type of service you had hoped from them. Such lapse in service is not acceptable, and we assure you appropriate actions are taken to improve our guest experience. It is never our intention to cause any discomfort, and we hope to receive a chance to improve your impression of us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.