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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not cleaned and asked for upgrade The room was not cleaned. There was no other room. The front desk person asked me to upgrade by paying extra. I canceled the room
Business response:
Dear Guest, thank you for choosing us. We apologize that upon arrival at your suite, there were housekeeping issues. Our goal is to provide clean, comfortable, and well-maintained suites for our guests, and we fell short in this case. Our concerned team is at work to review and action. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the city. Sincerely,Hotel Management
Not the best experience There was no one at the reception at the time of checkin, after several minutes someone came, but the room was not ready, in the room the A.C was not working well, kept of shutting off, plus the latch on the door would not open all the way so it was a struggle to get in the room.
Business response:
Dear Ronil, thank you for taking the time to let us know your feedback. However, we are sorry the unresponsive staff at the desk caused your check-in delay, and the maintenance issue was an inconvenience in your room. We will communicate your review to the concerned team member and ensure that this will not be repeated. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again. Sincerely, Hotel Management
They cancelled my reservation for no reason. Got there at 11:30 at night and was left without reservation. Staff was super rude, was super hard to find a hotel at that hour on Memorial weekend
Business response:
Dear Pablo, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Horrible Place This place makes you feel like you are in a trailer park. They must suffer a lot of theft so you have to ask for everything. Its a dump stay next door in the residence inn.
Business response:
Dear Guillermo, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
New management etc
Business response:
Eric, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Don’t stay here Room smelled. I think it was disinfect. Hall was dark and I didn’t feel safe. Breakfast was a packaged muffin and instant oatmeal. Way not worth my money. My wife would not have stayed here. I am disabled and asked for a room close. Staff responded “you will get what you paid for”. I didn’t ask for a different room, one I didn’t have to walk a long way to. Room was not inviting. I would not stay here again.
Business response:
Lanny, thank you for taking the time to leave a review. We work hard to provide clean and comfortable accommodations along with thoughtful service to our guests; therefore, we are truly sorry for letting you down and that your experience with us did not meet these expectations. We take your feedback seriously and will discuss it with our team to ensure a better stay going forward. We appreciate your patience and hope to have another chance to deliver the excellent hospitality for which we are known. Sincerely, Hotel Manageme... read more
It was really dirty and the reception was ghetto I wouldn't stay here ever.
Business response:
Ernie, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the issues you experienced at the front desk and take the necessary steps to elevate our service levels. We hope you will reconsider and give us an opportunity in the near future to show you the hospitality f... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.