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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed here 3 nights under 2 separate reservations. Refrigerator did not work and took 24 hours to replace. I had insulin to be refrigerated. Pet hair on sofa and was not cleaned. Needed a garbage
Business response:
Dear Ronald, Thank you for choosing to stay with us. Please accept our apologies for the issues and inconvenience you experienced with your suite's maintenance and housekeeping issues. We appreciate you bringing this to our attention so we can investigate it further. It is a pleasure hosting your visit to the city, and we hope to see you again soon.Sincerely,Hotel Management
The bathroom was dirty the floors were dirty, it looked like someone slept in the room already
Business response:
Dear Bree, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we apologize if a few spots were overlooked. We will address this on a priority basis. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
super sketchy, I would not recommend
Business response:
Dear Jessie, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.