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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways smelled like trash because it wasn't picked up from outside the rooms often enough. I found 2 small cockroaches right outside on the wall. The small indoor ones. And when there are small onrs there are a lot more big ones.
Business response:
Renee, thank you for staying with us and for the review. We apologize for the unpleasant experience you had due to the cleanliness issues encountered during your stay. Concerns like these are not taken lightly. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
No customer service no clean towels no shampoo
Business response:
Mariam, thank you for your review. We are sorry you did not experience the best of our staff and regret the inconvenience you had due to the lack of in-room amenities. Your feedback has been discussed with our team to ensure these items are always well-stocked. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Mariam, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Dirty, Smelly, Gross! Smell of Cigarette smoke all the time, halls were very dirty, missing light bulbs in room, food scraps left on shelves in kitchen, and in refrigerator, floors had stuff all over them, had to wear socks the whole time, and still got stuff all over them. Messy parking lot. I only hope the person in the room before me did not have the virus, because it was not very well cleaned, all the tables, end tables, and coffee table had stuff on them, I had to clean the room before I unpacked. I did not have a broom... read more
Business response:
Steven, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a second chance to make... read more
Staff was nice and helpful but lots of traffic of people who didn't seem to be staying at the property. People sitting in their cars all day. Lots of yelling and noise at late hours.
Business response:
Thank you for staying with us. While we are happy you liked the service from our staff, we are sorry for the inconvenience you had due to the noise from outside. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
No reciept. And extra charge For some reason i got no reciept when checking in and when i got home i noticed a $250 unexplained charge on my credit card. Cant find a phone number directly to the hotel. Have to make a special trip to find out why i was charged. Really disappointed.
Business response:
Thank you for your comments. We are sorry your stay was not a pleasant one and regret the issue you had with the charges. As your review is anonymous, we would appreciate you reaching out to us so we can assist you further. It was our pleasure to accommodate you, and we hope to have the opportunity to resolve these concerns to your satisfaction. Sincerely, Hotel Management
Disappointed and will not recommend to anyone The check in was fine the night we arrived. There was people hanging around the patio area who were not customers of the hotel. Partying outside all night for 2 days. Garbage was left on shelf in the room. Fire alarm was hanging from the ceiling. No garbage can. Stove burners didn't work. Then the second day of our stay we got a notice on our RV stating we had to move it it was private property we would be towed. Very disappointed. We frequent there alot and I went to front desk ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
DIRTY ROOMS!!!
Business response:
Matt, thank you for being our guest. We sincerely apologize for the cleanliness issues you encountered in your room and for your disappointing stay with us. We will share your feedback with our housekeeping team to ensure we are more diligent in our efforts going forward. We truly hope you will give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Business response:
Taylor, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.