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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE. NEVER AGAIN. This was so disappointing. I have stayed with Extended Stay more often than not, simply because they are the most affordable for what you actually get. But this particular one, NOPE. NEVER AGAIN. Upon arriving, front desk guy gave me a very “strict” vibe. He made it seem like if something happened, he’d care. Wow was I wrong. We walked into our room to see that the floors haven’t been swept or mopped and that there was a smudge on the table that we planned to sit and eat on. But that’s not all. We shru... read more
Business response:
Grecia, thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make we are more diligent going forward. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Unprofessional management staff unsafe hotel Right after I secured the room, the manager was doing room checks to review his staffs work (cleaning the rooms). He did not knock on the door and just walked into my room. Instead of immediately exiting the room since it was occupied, he continued to enter the room repeating their policy of “no smoking” in the room. I am a single female and his actions felt like an assault. I decided to leave the hotel and the manger refused to refund my money. I am taking the hotel to small clai... read more
Business response:
Ivett, thank you for your review. We apologize for the incident you mentioned and regret the inconvenience caused. Your feedback has been discussed with the appropriate individual to ensure this is never repeated. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
Business response:
Aswad, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
No hot water and phones do not work. Avoid if possible. Management doesn't care. In covid times, I had people sleeping in the hallway and watching videos in the hallway and most of them didn't wear a mask.
Business response:
RawKee, thank you for posting a review of your recent stay. We are truly sorry for the maintenance issues you experienced with your room. We appreciate you bringing these concerns to our attention, and we want to let you know we are already working to address the problems you mentioned. Also, please know, utilizing the guidelines, practices, and controls from our local and state officials, we are committed to creating an even safer environment for our guests and associates. Therefore, we appreciate all of your feedback and w... read more
reception staff is very bad especially night shift.
Business response:
Eddy, thank you for your review. We apologize you did not experience the best from some of our associates and regret the disappointment it caused. Your feedback has been discussed with our team to make sure we are consistent with our service delivery. We hope you will give us another chance to provide you with the hospitality for which we are known. Sincerely, Hotel Management
The property was fine. The staff was not the best. I also had an extra charge placed on my card after I left. I have been trying to get ahold of the site manager and hotel guest relations for about 2 weeks now with no luck. Very frustrating! There also weren’t many amenities.
Business response:
Aisha, we regret the billing-related issues you are facing and that it has not been addressed to your satisfaction. We are reviewing your invoice to check for any incorrect transaction and will check the reason for the delays. Thank you for your patience. Sincerely, Hotel Management
Bad service no hot water let the shower run for 10 minutes
Business response:
Anthony, thank you for your review. We are sorry for the service issues you encountered. Your feedback has been discussed with our entire team to ensure we are diligent in our efforts moving forward. We have also alerted our maintenance team to address the problem with the shower. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.