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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Julius, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Nothing room smells bad i was in buildings b nasty Never stay with you guys again
Business response:
Thank you for being our guest. We apologize for the odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We won’t stay here again. Everything was dirty, the room was lacking basic necessities, it wasn’t a good experience.
Business response:
Please accept our apologies for the cleanliness issues you encountered while here. We have processes in place to make sure that the public spaces and our rooms are maintained in good condition. We are working with our housekeeping team to make sure we are consistently following our cleaning schedules. We would like to inform you that our in-room amenities such as kitchenware and other items such as toiletries and hairdryers are kept at the front desk and are complimentary. We hope you will give us another opportunity to rega... read more
Complained about the bed when we arrived. The lady continued to say no one ever complains and then started asking other customers if they had a problem. Breakfast grab and go was just that. Muffin and a granola bar. Had to ask for coffee in the morning as they were always empty. I’ve heard of soft clean when you stay more than one night, but have never heard of no clean. Never even had our garbage emptied in four days. Ran out of soap in the bathroom. Had another trip booked next week for 5 days and have now cancelled it.
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret our hotel did not meet your expectations. We value your comments with regard to the breakfast service and mattress and have taken note of it. We value your business and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Walking into reception, the from sidewalk was dirty and littered. The desk clerk was friendly, had the reservation, and registered us promptly. That was the highlight. In the building for our room, again the entry area / sidewalk was dirty. The corridors were narrow and staff was still cleaning rooms. The carts were an obstruction and cleaning staff seemed unconcerned and showed no recognition of us as guests. The room was sparse with strange defects. The entry door spring return arms at the top of the drawer interfered with... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Also, we are sorry for the noise you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will afford us an opportunity to redeem oursel... read more
I was charged for a room I did NOT check into even though I was given the option to pay at check in and that placing a card on file would just secure my reservation NOT me getting charged. Terrible service.
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize and regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.