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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Slept maybe an hour, very noisy. Would not stay again.
Business response:
Thank you for staying with us and reviewing your experience. We are sorry for the situation you described regarding excessive noise and regret the inconvenience it caused. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
TERRIBLE Worst service EVER!!!! Never got any kitchen supplies, except for plate, fork & knife, front desk could care LESS!!!! They had no interest in helping us. Washed clothes, but no coin exchange where the washing machine was & no soap to purchase. Had to go to the grocery store to get some. Will never stay at a Extended Stay ever again. Pre-purchased 2 nights so we couldn’t move
Business response:
Thank you for your review. We are sorry for the dissatisfaction you had with the amenities and also apologize you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
The rooms were not to clean, and continental breakfast was just muffins and oatmeal.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. We have taken note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts going forward. Also, your comments about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel ... read more
Terriblemente humillante He usado siempre esta aplicación además he obtenido muchos hoteles altos bajos etc , pero esta experiencia con este hotel fue terrible además de llegar tarde al hotel muy cansado de un día de trabajo me despiertan a las 7:20 am de un día domingo y aparte de eso que aparecía que no habíamos pagado el hotel que si no me presentaba el el lobby me iban a llamar a la policía fue u momento de coraje y el trato que nos dieron fue increíblemente humillante !! La señorita fue despota arrogante sin ninguna edu... read more
Business response:
Indira, thank you for choosing our hotel, and for sharing your feedback regarding your recent stay. We were very sorry to read that one of our associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it never happens again. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. Thank you also for sharing your concerns. We hope you will give us another chance in your future travels. Sincer... read more
Hotel was being renovated. No elevators working
Business response:
Mark, thank you for being our guest. We are sorry that your stay was during our renovations, which caused you some inconvenience. We hope that you can return when our construction is complete, as we would like for you to experience our revamped, remodeled and updated hotel whenever you return to the area. Sincerely, Hotel Management
When requested extra pillow out of pillow.at first given a dirty room (not clean from the previous occupant). Too pricey for this place 1 star.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
They are under construction and still charge full price..they stored light fixtures in the closet that fell and hit my fiance in the head and they seemed to not care one bit. There was no soaps or shampoo provided. I didn't know where to get cooking utensils and the big burner did not work.. there was only.one lamp the shower did not drain fast enough and they installed a headboard and second light fixture without notifying me that they had entered my room upon two different occasions. They then had the nerve to say they wer... read more
Business response:
Adrian, thank you for being our guest. We would like to offer you our apologies for the problems you experienced with our rooms and service. We make every effort to be perfect, but sometimes we fall short. We will share your feedback with our staff to make sure this does not repeat. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Bad bad experience. There was water leak in the room. Ask them to change the room but no one cares about that
Business response:
Preet, thank you for your review. We are sorry for the issues you experienced in your suite and that our associates were not responsive to your request. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies, and we consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.