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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserving Room and Check in were easy. Ended up slipping and falling coming out of bathroom. Shower was leaking into entry way /kitchen area. Water was about 1" 1.5" deep. When i brought it to front desks attention. They Asked me "Sure it wasnt like that when you checked in" No idea what guest would see room flooded and stay
Business response:
Thank you for being our guest. We are sorry for the maintenance issues you faced in your room. We have shared your feedback with our maintenance team so that they can take the necessary actions. Your comments will also be relayed to our front desk staff to improve our service going forward. We urge you all to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Very bad , creepy place . Not recommended !!!! The hotel. Com customer service did not let us know that this hotel extended stay America Fremont Newark is under renovation and no place to eat breakfast, no toiletries, tv is not working, there is a drunk man next door who approached us . The hallway and elevator smells marijuana. Very creepy place where not coming back there . It says in the review it’s fabulous. It’s false advertisement!!!!!
Business response:
Renato, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Sooooooo disappointing !! I was extremely disappointed with the entire experience. We purposely booked the room on Monday night to have a place to leave some items and didn't even stay the night because the smell was so strong. Not once were we informed that there was a MASSIVE renovation going on in the hotel during our stay. My son got dizzy with the smell of wet paint and construction and we did not feel safe spending the night there. On top of all this, the entire hotel feels like a venue for Section 5 housing. We heard ... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
There was no hair dryer no comfortable bed and no AC in the room ..
Business response:
Gurpreet, thank you for taking the time to review our hotel. We are sincerely sorry for the issues you encountered with the air conditioning unit. We have asked our engineering staff to immediately service the unit in the room that you occupied. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. Please note, hair dyers are available at the front desk and it’s compliment... read more
Not going to stay here again I had to ask for extra pillow, shampoo, heater was not working well. It was under construction so it was a mess, breakfast they offered was crap. ALSO NO Ice!
Business response:
Monica, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to improve our service going forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, an... read more
The room was spacious. The bed was very uncomfortable garbage cans were full of somebody else’s garbage floors were dirty
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We will share your valuable comments regarding the bed with our appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Horribly bad service, don't stay here Me and my family haven't seen anyone as rude as this hotel's management. UNPROFESSIONAL,RUDE,AND LIARS.
Business response:
Thank you for evaluating your recent stay with us. We are sorry you did not find our staff at their best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We value your comments and hope you will return so we can make it up to you. Sincerely, Hotel Management
they sold our room even after leaving our luggage at the front desk earlier in the day. They wouldn't give us a room even checking in before the checkin end time. The worst hotel I have booked in my life. Will never book another extended stay again. Lost the money since its non refundable. Probably will not book through expedia again. Feel like I was ripped off.
Business response:
Dear JS, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.