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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel should is horrible, the service wasnt good. The room was small, the tv kept shutting off. The hallways smelled. There was no paper toilet and when you asked they gave you one from another room. No cups no forks no nothing. You have to walk to the office and ask for it.
Business response:
Pete, thank you for your feedback about your stay at our hotel. We cannot apologize enough for the poor service you received. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single visit. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely, Hotel Management
Nice place but the room smell too bad
Business response:
David, thank you for sharing your thoughts about your recent stay. We apologize for the odor you encountered in your room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Under construction/remodeling. Outdated room, no blow dryer
Business response:
Rebecca, thank you for your review. We are sorry that your stay with us was during our renovations, which caused you some inconveniences. Please note, hairdryers are available at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. We hope that you are able to return when our construction is complete, as we would like for you to experience our revamped, remodeled, and updated hotel. Sincerely, Hotel Management
I booked a room through Orbiz and upon arrival iwas informed they double booked due to a system error. I did not have enough money on my card to book another room because. I would not be refunded for 5 to 7 businessdays. I was left worth no other option but to sleep in my car. This has been the worst experience I have ever had and will not be looking any Extended Stay because apparently they do not have the amount of rooms updated in their system.
This hotel had at least 5 baby roaches when I came back here around 12/1 am. When I first checked in i did not see them, never crossed my mind. I did notice the Tub was dirty so I put a towel so I can stand on while I took a shower. It also smelled funny...and the room I had had a kitchen but no plates or cups or utensils. The roaches made me most disgusted ... I had my sons here with me.
Business response:
Isabel, thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your accommodation. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also asked our pest control provider to service your room immediately. Kindly note, the kitchenware for your room is available and kept at the front desk as per the brand standards, and our team gladly delivers these items to our guests upon request. Pleas... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.