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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont book here. Waste Hotel. very very worst hotel. cockroaches House keeping is not regular worst amenities lot of dust and noise. Unfriendly Lobby.
Business response:
Karthik, thank you for your review. We apologize for the cleanliness issues and the insects you encountered while you were here. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so our hotel will be professionally inspected and treated as a precaution. We are also sorry for the service issues and your disappointment during your stay. Please note, our housekeeping services are provided to guests staying eight or more nights; however, these services are always avail... read more
Is this Motel 6 or is this a Stay America The outside the building is nice but then when you walk into the room it looks like a version of Motel 6 kitchen sink water will not turn on could not put the food in the cabinet because it had roaches this is about the worst I've ever seen it
Business response:
Mark, thank you for choosing our hotel. We are sorry for the maintenance issue you encountered in your room and regret the roaches you found. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Doors are left open this garbage in the hall ways and my sofa was broken and told them 3 times with no help
Business response:
Paul, thank you for sharing your experience with us. We apologize for the cleanliness issues and for the difficulties you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We have shared your feedback with our entire team, and will use this as a training opportunity to improve our service delivery. We hope you will reconsid... read more
I liked the staff as they were very friend. I didn’t like the fact that I felt something crawling on me and when I went to the bathroom a found at least 10 roaches of various sizes running around. Even found one in the folded bath towel on the vanity.
Business response:
Thank you for the feedback. We are sorry for the housekeeping service issue you experienced and will share your concern with the appropriate individuals to ensure a better experience going forward. We also apologize for the roaches you encountered in your room and regret the inconvenience it caused. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We hope you will return so we can make it up to you. Sincerely, Hotel Management
It was the worst stay ever very very dirty! Nothing worked in room
Business response:
Alexandra, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We're also sorry for your disappointment with your room. We have asked our maintenance team to identify and fix the problems immediately. We hope you will give us another opportunity to regain your trus... read more
Room was dirty. Bathroom vent was full of dust and bathtub hardwares had black mildew in caulking. Room had a really bad odor.
Business response:
Nik, thank you for being our guest. We apologize for the cleanliness and odor issues you encountered in your accommodation. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.