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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horribly bad service, don't stay here Me and my family haven't seen anyone as rude as this hotel's management. UNPROFESSIONAL,RUDE,AND LIARS.
Business response:
Thank you for evaluating your recent stay with us. We are sorry you did not find our staff at their best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We value your comments and hope you will return so we can make it up to you. Sincerely, Hotel Management
they sold our room even after leaving our luggage at the front desk earlier in the day. They wouldn't give us a room even checking in before the checkin end time. The worst hotel I have booked in my life. Will never book another extended stay again. Lost the money since its non refundable. Probably will not book through expedia again. Feel like I was ripped off.
Business response:
Dear JS, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
This hotel should is horrible, the service wasnt good. The room was small, the tv kept shutting off. The hallways smelled. There was no paper toilet and when you asked they gave you one from another room. No cups no forks no nothing. You have to walk to the office and ask for it.
Business response:
Pete, thank you for your feedback about your stay at our hotel. We cannot apologize enough for the poor service you received. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single visit. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely, Hotel Management
Nice place but the room smell too bad
Business response:
David, thank you for sharing your thoughts about your recent stay. We apologize for the odor you encountered in your room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Under construction/remodeling. Outdated room, no blow dryer
Business response:
Rebecca, thank you for your review. We are sorry that your stay with us was during our renovations, which caused you some inconveniences. Please note, hairdryers are available at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. We hope that you are able to return when our construction is complete, as we would like for you to experience our revamped, remodeled, and updated hotel. Sincerely, Hotel Management
I booked a room through Orbiz and upon arrival iwas informed they double booked due to a system error. I did not have enough money on my card to book another room because. I would not be refunded for 5 to 7 businessdays. I was left worth no other option but to sleep in my car. This has been the worst experience I have ever had and will not be looking any Extended Stay because apparently they do not have the amount of rooms updated in their system.
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.