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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing really to say. Run-down hotel that needs a lot of work.. and covering everything up with paint doesn't work
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Bates motel Building B as they call it needs to be overhauled. Rooms are very run down and smell terrible. Toilets don't work properly, chipped paint in bath water. Beds are hard and uncomfortable. They never have amenities for the rooms. Kitchenettes look run down and old. Outside parking area looks like a city dump. BBQs are just cheap charcoal public park style BBQs that are not cleaned out and maintained and nothing to clean the grills off with. Staff is horrible and lazy. Never cheerful or friendly. Always give the impr... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
DIDNT LIKE THAT I PAID FOR XTRA COVERAGE SINCE I HAD BEEN DRIVING HOURS... THAT I COULDN'T CK IN EARLY (130PM) AND STILL HAD TO WAIT UNTILL AFTER 3PM. HAD I WOULDVE KNOW I WOULD HAVE SAVED MY $10.00 FROM POINTS EARNED. STAF WAS DISORGANIZED AND HAD NO DIRECTION. KOAS... WILL NOT STAY HERE AGAIN, ONLY WAY I WOULD STAY AGAIN ...IS IF THERE WERE NO OTHER VACANCIES ELSEWHERE.
Will not go back The lobby smelt like a lot of weed. The hallways had a not so pleasant smell. The cleaning service did not thoroughly clean the room and left a used wash cloth hanging behind the shower curtain from the previous guest. There was some sticky residue on the headboard of the bed. Saw a used towel in the stairwell.
Business response:
Nicole, thank you for staying at our hotel. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention and want to let you know we are already working to address the problems you mentioned. We hope you will reconsider giving us another chance to make a much better impression. Sincerely, Hotel Management
The area is ok full of homeless people and people above us and in front of are room are very noisy. Also the placement of the bed right next to the ac is bad.
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and for our failure to address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We are terribly sorry that your sleep was disrupted and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Shit hole My room was never cleaned. No new towels, no toilet paper. People were living in the parking lot. A motor home and pickup truck. The side door of the building was always propped open with a rock. I did not feel safe at all. One morning I got up and had to walk around a bum sleeping on the side walk. Will never stay there again.
Business response:
Thank you for staying at our hotel. We are sorry for the issues you encountered during your visit and regret you did not felt completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We would like to inform you that our in-room amenities such as towels and linens are kept at the front desk and are always complimentary. Please consider a future stay as we would welcome the opportunity to regain your tru... read more
The hotel is very dirty and most of the furnitures are broken including the sofa bed. The night staff wasn’t very helpful too. Will never stay there anymore. Very unpleasant experience. Please stay away from this hotel.
Business response:
Greg, thank you for choosing our hotel. We apologize for the difficulties you encountered in your room and the poor service provided by our front desk associates. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams for review and action. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.