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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty. Bathroom vent was full of dust and bathtub hardwares had black mildew in caulking. Room had a really bad odor.
Business response:
Nik, thank you for being our guest. We apologize for the cleanliness and odor issues you encountered in your accommodation. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Nothing really to say. Run-down hotel that needs a lot of work.. and covering everything up with paint doesn't work
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Bates motel Building B as they call it needs to be overhauled. Rooms are very run down and smell terrible. Toilets don't work properly, chipped paint in bath water. Beds are hard and uncomfortable. They never have amenities for the rooms. Kitchenettes look run down and old. Outside parking area looks like a city dump. BBQs are just cheap charcoal public park style BBQs that are not cleaned out and maintained and nothing to clean the grills off with. Staff is horrible and lazy. Never cheerful or friendly. Always give the impr... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
DIDNT LIKE THAT I PAID FOR XTRA COVERAGE SINCE I HAD BEEN DRIVING HOURS... THAT I COULDN'T CK IN EARLY (130PM) AND STILL HAD TO WAIT UNTILL AFTER 3PM. HAD I WOULDVE KNOW I WOULD HAVE SAVED MY $10.00 FROM POINTS EARNED. STAF WAS DISORGANIZED AND HAD NO DIRECTION. KOAS... WILL NOT STAY HERE AGAIN, ONLY WAY I WOULD STAY AGAIN ...IS IF THERE WERE NO OTHER VACANCIES ELSEWHERE.
Will not go back The lobby smelt like a lot of weed. The hallways had a not so pleasant smell. The cleaning service did not thoroughly clean the room and left a used wash cloth hanging behind the shower curtain from the previous guest. There was some sticky residue on the headboard of the bed. Saw a used towel in the stairwell.
Business response:
Nicole, thank you for staying at our hotel. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention and want to let you know we are already working to address the problems you mentioned. We hope you will reconsider giving us another chance to make a much better impression. Sincerely, Hotel Management
The area is ok full of homeless people and people above us and in front of are room are very noisy. Also the placement of the bed right next to the ac is bad.
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and for our failure to address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We are terribly sorry that your sleep was disrupted and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.