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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach Infested Stay was ok for a budget hotel, until it was time for us to go to sleep we turned off the lights and at 2am got up to get some water out of the refrigerator and turned the lights on to see 4 big roaches staring at me, disgusting wont stay here again attempted to contact management 5 times to no avail
Business response:
Erica, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
could not reach hotel due to car break down. tried to cancel booking byt was too late as after 6 pm no cancellations
Go somewhere else. Room smelled like a locker room. My coworker woke up with bumps all over his body. Air conditioner didn’t work. Will never stay at extended stay again. Much rather of stayed at motel 6.
Business response:
Chris, thank you for your recent stay with us. On behalf of the entire team, we would like to offer you our sincerest apologies for not meeting your expectations. We have inspection procedures in place to make sure that rooms are appropriately serviced, so we regret that steps were missed in this case. Our housekeeping and maintenance departments are working to tighten procedures to make sure that we deliver a superb stay every time. Thank you for sharing your comments and we hope that you will reconsider staying with us aga... read more
Nothing it was horrible bad customer service I will never use this hotel again
Business response:
Thank you for sharing your review and the details surrounding your stay. We are sorry our service levels did not meet your expectations. Please accept our apologies for the inconvenience this caused and be assured we will take steps to prevent such mistakes going forward. We hope you will give us a chance in the future to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
BEWARE BED BUGS My husband and I stay in this area at least once a month. We love the area, we do our business nearby so love that the Hotels are in a great location. However, We will never stay at Extended Stay America again! We arrived Friday the 19th for our check in. Immediately we noticed broken glass in the parking lot, in approx 4 parking spaces. So we asked the front desk if cars get broken into a lot, they were unaware, of course, and said they would get someone out there to clean it up. (We checked out Sunday, and ... read more
Business response:
Dear Heather, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The property is OK. The problem is that very little effort is put in cleaning or maintenance. There is no way my room was vacuumed. No one bothers sweeping the floor or the tables in the breakfast room (and I stayed for a full week). They only brew new coffee when BOTH containers are empty AND someone complains. Even though it takes at least 15 minutes to brew one container. Doors are held open all the time in building B even though a mechanism exists to keep them locked. Cigarette butts and other trash is visible on the pro... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Strong disinfectant smell, old appliances, roaches in the room, zero kitchenware in the kitchen.
Business response:
Thank you for your review. We apologize for the odor issues you encountered and that this ruined your stay. We are also sorry for the insects in your suite. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Please know, kitchenware for your suite is kept and available at the front desk upon request. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,923 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.