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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filthy. Cockroaches in the room. People were smoking marijuana and cigarettes. The pool seemed to be ok
Business response:
Thank you for staying with us. We are sorry for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. Our policy allows smoking in certain areas, and we understand if this frustrated you and negatively impacted your experience. We appreciate you letting us know so we can address it appropriately and hope to have you back for a much be... read more
It is very dirty and no one is willing do better. In addition, the toilet is extremely bad.
Business response:
Jack, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
HERTZ sales department First time & Worst experience to stay there.. very old looking hotel in n out...front desk staff was very unprofessional,asked about breakfast she answered so mean,no hair dryer ...very unsatisfactory...it was a family trip n planing again for august 2 thru 5,2019...improvement need ASAP
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
The exterior looks impressive. The interior is out dated. The breakfast area was a mess with crumbles on the tables and trashes on the floor. Building A is where to check-in and to have continental breakfast. If you stay in building B , you have to drive from A to B. They are not connected. Worst of all, entrance to building B stayed was wide opened after 10pm. It is not safe . Anybody can get in the hotel without having to use the keys. There was car broken glass in the parking lot. Overall, the security and the conditions ... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Close to freeway & lots of food/grocery stores within walking distance was a plus. Negative things were that The elevator had a very horrible seafood stench and there was No ice bucket. There was only a total of three pillows & walls were super thin.
Business response:
Thank you for your review of your recent visit. We apologize for the odor you experienced on your stay and are sorry for your disappointment with the ice bucket as well as pillows. We are also sorry our hotel did not meet your expectations. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
The room was very nice and comfortable, I loved it! But the service of the person who attended me at night, she was rude !!
Business response:
Thank you for sharing your review. While it makes us happy to know you liked your room, we do apologize one of our associates was not welcoming and regret your stay was impacted. We will remind our entire team our commitment to devoted service and thus, preventing such issues from repeating. We hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
Cochroaches This is the second time in the last 2 weeks that my company has put me in this hotel. The last time I was in this hotel I found cockroaches running around in my bathroom. The same thing happened this last stay. When I show the staff the video the last time and when I told him about it this time all they told me was I will let somebody know.obviously nothing was done because they're still cockroaches running around the bathrooms. Staff is very unfriendly don't seem to be concerned with the situation. Basically jus... read more
Business response:
Hamilton, thank you for returning back to our hotel. We are sorry for the cleanliness issues you encountered and regret your stay was not a pleasant one. Please know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We also apologize for the rude behavior of our associates. Appropriate action has been taken to ensure this is not repeated. We are very for this unpleasant experience and hope you will afford us an opportunity to redeem ou... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,927 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.