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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was great but I came face to face with 3 roaches.
Business response:
Dear Trina, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take reports of pests seriously, and we want to assure you that we are addressing this issue promptly. Our team will conduct a thorough inspection and take the necessary measures to resolve the matter. We are glad to read that the rest of your experience, apart from this, was pleasant. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you for choosing Extended Stay America; we w... read more
Pet friendly
This was the worst experience I have ever had. There was a smell in the room and it appeared dirty. When. I sat on the bed I noticed a faint smell. I lifted the sheet and noticed there wasn't a mattress protector. As soon as I lifted the corner of the sheet there was visible blood, mouse poop, and other secretions. Helen was extremely helpful and I was refunded.
Business response:
Dear Vanessa, Please accept our apologies for the issue with your suite during your stay at our Hotel. We take great pride in our Hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. We are sorry for the inconvenience you experienced due to the foul smell in your suite. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust, and we hope you will give us that chance in the ... read more
Bad choice The unite was completely empty no dishes in the kitchen very few towels found a a Bobbie pin in the floor. Lot of noise and dogs were barking. Upon leaving the girls at the front desks didn’t even look at us. The guy who check us in was very nice though. One good thing
Business response:
Dear Lisa, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the ... read more
Room very good size and clean.
Business response:
Dear Miguel, Thank you for choosing Extended Stay America and for your excellent review. We're delighted to read that you found the room to be spacious and clean. Providing a comfortable and clean environment is our top priority, and we're pleased to know that we met your expectations. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.