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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was coffee and a granola bar. When I saw breakfast was included I assumed hot.
Business response:
Dear Laura, It was disappointing to read that we did not meet your expectations regarding our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hot... read more
The floor by the AC unit was uneven I rolled my ankle
Business response:
Dear Brenton, Please accept our sincerest apologies for the inconvenience caused by the uneven flooring adjacent to the AC unit. We understand the impact this has had on your experience with us, and we take full responsibility for this lapse in our service. We value your safety and comfort, and our team is taking immediate steps to rectify the situation to prevent such incidents from occurring. Thank you for bringing this to our attention, and if there is anything we can do to assist you during this time, please do not hesit... read more
Cucarachas inside and outside Ok but nobody likes cucarachas
Business response:
Dear Moises, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. While we know that this stay did not meet all of yo... read more
Beware of this dump!!! I’d give this dump a zero if I was able to. They made a hard charge on my credit card for the deposit. It was only suppose to be in case something was wrong with the room after my stay. I left the room exactly the way it was when I checked in. I also checked out earlier than required. Still this dump hard charged me.BEWARE and do yourself a favor, DON’T stay at this dump. You’ve been warned.
Business response:
Dear MARVIN, We sincerely apologize for the negative experience you had with the deposit charge. We understand how frustrating it can be to face unexpected bills, and we want to assure you that we take this matter very seriously. Our team will be reviewing the details of your stay and the billing process to ensure that any mistakes are corrected and that this does not happen again in the future. Meanwhile, please feel free to contact us at the hotel directly to discuss your concerns further and find a resolution. We hope to ... read more
Absolute worst experience Absolute worst experience. Elevator was broken and they put a disabled occupant in a 3rd story room. Double booked rooms. Was told we could cancel and would not be charged, but charged my card in the middle of the night anyway. Terrible, would not stay there again.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations regarding the room you requested and the maintenance issue with the elevator. We understand how frustrating this must have been for you, and we will address these concerns promptly and avoid further occurrences. Furthermore, please reach out to us at the hotel directly so we can review your charges and assist you further. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely... read more
Best and convenient stay Very quiet and the hotel room was very clean
Business response:
Dear melissa, Thank you for including Extended Stay America in your travel plans and sharing your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
Very convenient and affordable
Do yourself a favor & find somewhere else to stay! This was the most unpleasant hotel stay I've ever had. From check in to check out and the unfortunate hours in between.
Business response:
Dear Guest, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our front desk team can always help you with the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.