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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best stay ever,quiet, relaxing
The best part of this stay was the hotel staff. The woman that checked us in was so helpful, kind, professional, and had the greatest personality. Our room had a used diaper left under then bed and the heaters were wet to not surpass a set temperature and it was FREEZING!
Business response:
Dear Brittney, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals to ensure all rooms are thoro... read more
My stay was Awesome 😎
Business response:
Dear Deidra, Thank you for choosing Extended Stay America for your recent visit to Fresno. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
No working elevators i am disabled bad knees had to walk up 2 floors with my suitcase what a joke and i see insects in kitchen and bathroom area i should have picked another place this place was recommended to us by my family never again
Not so great No one was in the office and had to wait 1/2 hour for checkin. I was wrongly under the impression this was going to be a slightly nicer hotel than it was. Had to give a $50 deposit for the room. Clerk wrote the room number, wifi, breakfast time, and check out time on a scrap piece of paper. Beds only had sheets and thin blanket. Chair in room was very dirty and gross. There was hair in the sink and some weird stains on the sink top. Beds were comfortable enough. Breakfast was literally a bookshelf with about 10 ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and prov... read more
The floor was soooo dirty,our feet were so black and the middle table near the beds had dried out white drops ... dont even wanna know what it was. No shampoo, toilet paper was half ways used and you can see the tear . Trash on ground . Just sooo gross
Business response:
Dear Malissa, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We are also sorry for any miscommunication regarding our in-suite amenities. Our guests often bring personal items from the home to use in their suite, so toiletries are available upon request at the front desk and are always complimentary. Please accept o... read more
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.