Extended Stay America - Gainesville - I-75

Business response:

Dear Liz, Thank you for choosing our hotel for your recent stay. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience.Sincerely,Hotel Management 

Business response:

Dear CONSTANZA, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for your inconvenience during your stay. It is distressing to hear about the issues with pests and the condition of your room. Please be assured that we take this matter seriously, and we will address it with the relevant teams to ensure corrective action. We understand the importance of a comfortable stay, and we regret that we fell short of your expectations. Your feedback is valuable, and we appreciate you bringing it to our attention. If your travels bring you back to the area, we would... read more

Business response:

Dear Richard, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. g. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management 

Business response:

Dear Patricia, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned in the room. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an exc... read more

Business response:

Dear Pamela, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our team members to discuss this situation and reiterate the importance of impeccable customer service... read more

Business response:

Dear Spencer, We are disheartened to see your comment as this is far from what we want our guests to experience. We aim to exceed our guests' expectations and to ensure guests enjoy a comfortable and carefree time with us. However, we failed to do so and we apologize for the concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Manage... read more