This profile has been claimed by the business owner or representative.
Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled, there was poop spots on the bottom of toilet seat, dirty towels in cabinet, crumbs under microwave, dirty fridge. TV didn't have a power cord. They changed my room after I complained. The new room was better but the fridge didn't cool well. Elevator only worked part of the time
Business response:
Dear Timothy, Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We also apologize for the elevator's temporary problem, and we regret not being able to resolve this while you're still with us. Please be assured we will address these issues with the concerned individuals for improve... read more
The hallways smell like urine. Walkways are dirty ( this is an exterior corridor hotel). looks like they have been updated the interior since the 80’s. The receptionist did not respond timely (they were in the backroom for 3-5 minutes before coming out to assist).
Business response:
Dear Tyler, Thank you for taking the time to share your valuable comments about your recent stay with us. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us anothe... read more
Terrible experience First room didn’t have working toilet so moved to another room. 2nd room smelled. Fridge door was rusted. Bathroom was dirty and I had to clean it myself before use. (Waiting to move daughter to apartment so I had cleaning supplies in car). Tub was painted over to cover stains, mold on bathroom ceiling, bedside table was broken, chairs were dirty. Ppl sat in stairwells/outside rooms smoking. It was noisy outside (ppl talking) and inside (knocking sound from fridge). I slept in jeans and long sleeved shirt... read more
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerel... read more
Worst experience I’ve ever had. I will never book through Expedia or stay at this property again. After a long day in Gainesville (college football game) I expected to check in to my hotel but was surprised to find out my room was “given away”. Had to drive 3 hours back to Tampa at 1am. Horrible overall experience I will actively tell people how poor this property is managed
Business response:
Dear Jacob, Thank you for providing your feedback. We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
This place is awful. Roaches in the room and in the shower. Spackle on the walls and the furniture is beat up.
Business response:
Dear Troy, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict industry standards regarding our suites' housekeeping and upkeep, and we sincerely apologize this was not your experience. We appreciate you informing us about your observations, and we will work with our pest control provider to prevent future occurrences. Furthermore, we appreciate your remarks regarding our furniture and the walls, as it allows us to identify the areas wh... read more
This property is in dire need of a full-blown renovation. Lobby desk is falling apart; mdf pieces separating and delaminating; stairs to our room spotty and dark with grime; refrigerator in our room covered in rust stains. Best part was lobby staff who are very friendly and engaging. Thankfully, all we needed was a place to sleep for the night, and the bed had clean sheets. This property was basically our only option as I waited until the last minute to book, and everything was sold out due to a football game. I read the rev... read more
Business response:
Dear claudia, Thank you for being our guest and for sharing your valuable remarks. Your feedback is much appreciated, as we always want to know how we can enhance our guest satisfaction. It is our priority to maintain well-kept and spotless accommodations for our guests. Therefore, we sincerely apologize for any disappointment caused. We are glad you found our front desk associates helpful and attentive, and we appreciate your patience during this visit. We will continue working to ensure a seamless experience for our guests... read more
So the room i stayed in has had a fire in it at one time the carpet was never replaced from that so it had very bad soot spots all over it. The bathtib was so very dirty i dodnt want to bathe. There was also a toothpick and floss stick under the bathroom sink and hadnt been swept in 5 or 10.guests ago
Business response:
Dear Laura, Thank you for bringing this to our attention. We apologize for the inconvenience and disappointment you experienced during your stay. We take cleanliness very seriously, and we are sorry that we fell short of your expectations. We will investigate the issues you mentioned and take appropriate action to ensure they are addressed. We will also remind our housekeeping staff to be more diligent in cleaning. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.Sincere... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.