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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"Reservation means first-come first-served." Called early to confirm late check-in. Arrived to find that my room was pick a story: dirty, out-of-order, someone in it. No suggestions to find a room. Dirty, sketchy, roach on the wall in the lobby.
Business response:
Dear Ray, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Everything is broken. Broken sink, broken tap. Broken stove, broken phone, broken alarm clock. Only one outlet in the bathroom. It should be rating 1 out of 10.
Business response:
Dear Palakpari, Thank you for staying with us. We appreciate your feedback and sincerely apologize for the issues you experienced in your room during your stay. Rest assured, we take all feedback seriously and will work to improve for future guests. We sincerely hope that you will consider staying with us again. Thank you.Sincerely,Hotel Management
Started with not so clean room, felt very itchy; some had peed in the tub; bathroom floor was dirty and greasy; stove was rusty and looked to be a possible fire hazard; people smoking weed on our floor and down on the ground floor; look to be drug deals happening in parking lot; walking down stairs and walked past an unsavory character with a knife sitting next to him; very bad parking of other cars(either to close, slanted parking or parking across the parking spaces; stayed 7 days and no maid service (was told it doesn’t h... read more
Business response:
Dear Jackie, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your time with us was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Dirty
Business response:
Dear DeShawn, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Homeless people loitering about. They did not have the room I reserved but managed to put me in one. They locked the lobby doors after I checked in since it was the last room available.
Business response:
Dear Kristina, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
The 8 shopping carts in the parking lot should have been a warning. First, I waited 10 minutes for someone to come to the front desk but I could hear the clerk laughing with other staff behind the door in the office. Next issue was the cleanliness of the room; not only was the trash left from the previous guest in the bathroom and under the sink, there was food drippings and chunks all over the kitchen counter. This lead me to check the microwave which had a food explosion inside which was never cleaned. The crown jewel of n... read more
Business response:
Dear DARWIN, Thank you for choosing us. We are sorry for the unavailable front desk team on your arrival and will look into the issue so that this is never repeated. Also, the quality and condition of our accommodations did not meet your expectations; we deeply regret this. Your problems are shared with our concerned individuals for further action plans, and our team will take this on a priority basis. Our commitment is always to offer better service for our guests, and it is good to have feedback as this helps to improve. P... read more
Pésima experiencia, no lo recomiendo.
Business response:
Dear Monica, Please accept our apologies, as we never mean to disappoint our guests in any way. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.