Extended Stay America - Grand Rapids - Kentwood

Sal 

on Expedia

5 years ago

Very dirty. I left the room because if bugs and slept in the car 

Anonymous 

on Expedia

5 years ago

At the time I arrived, the person who registered me did not give me any information, as if they were offering breakfast, they did not tell me the check out time. The next day I called the reception to provide me with dinnerware and they told me that in an hour they would take them to me, they never came 

Anonymous 

on Expedia

5 years ago

Bathroom was dirty, towels had hair in them & tub was stained ... the sheets on bed had stains as well ... had to make it work 

Anonymous 

on Expedia

5 years ago

I checked into my room that was already occupied by someone else 

Anonymous 

on Expedia

5 years ago

This property claims to be non smoking. My room REEKED of cigarette smoke. The window screen was sitting in the closet. The refrigerator was dirty on the inside. A fixture was missing from the ceiling, wires were hanging out. The carpet was dirty with stains. 

Anonymous 

on Expedia

5 years ago

The bathroom sink and toilet were clogged, i requested maintenance 4 times in person at the front desk, it never arrived. The bath tub was non functional due to lacking a stopper. The kitchen implements were all stored at the front desk, and you had to check them out like library books. 

Anonymous 

on Expedia

5 years ago

Tried to cancel prior to deadline, was on hold, then connected after deadline cancellation, was still billed. Poor customer service. Will not be using Orbitz anymore due to lack of concern for issue/willingness to help. 

Anonymous 

on Expedia

5 years ago

Alot of space, easy to get around... convenient access to pots and pans, on site washer n dryer