This profile has been claimed by the business owner or representative.
Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Room place ok. Beds were uncomfortable and pillows were even worse. Definitely recommend bringing your own pillows.
Business response:
Laura, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
I booked room online they hotels.com and they didn’t have any avai
Business response:
Brionna, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Avoid this place Roaches. Cigarette burns everywhere. EVERYWHERE. Dirty. Then the hotel did not remedy the situation and has not gotten back to me regarding reimbursement.
Business response:
Mikaela, thank you for being our guest. We apologize for the cleanliness issues you encountered and that we were unable to resolve it to your satisfaction. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. For any unresolved financial queries, feel free to reach out to our front desk, as they will be happy to assist you further. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the ... read more
Very dirty. I left the room because if bugs and slept in the car
Business response:
Sal, thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you also for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely,... read more
At the time I arrived, the person who registered me did not give me any information, as if they were offering breakfast, they did not tell me the check out time. The next day I called the reception to provide me with dinnerware and they told me that in an hour they would take them to me, they never came
Business response:
Thank you for the feedback about your stay, and we apologize for the service issues you encountered while staying with us. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. ... read more
Bathroom was dirty, towels had hair in them & tub was stained ... the sheets on bed had stains as well ... had to make it work
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept my apologies and know that we take our commitment to clean suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
I checked into my room that was already occupied by someone else
Business response:
Thank you for your detailed review. We are extremely sorry for the isolated incident you encountered during your stay and regret the inconvenience caused. We are reviewing these situations you mentioned with our team members to see what went wrong in your instance and how we could have handled them better. Our goal is for every guest to leave with a favorable impression, so we appreciate you bringing this to our attention. Please reconsider visiting us again so we can restore your faith in our hotel and provide you with the ... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.