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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property claims to be non smoking. My room REEKED of cigarette smoke. The window screen was sitting in the closet. The refrigerator was dirty on the inside. A fixture was missing from the ceiling, wires were hanging out. The carpet was dirty with stains.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, and well-maintained accommodations during your visit. We are working with our housekeeping and maintenance department to make sure all procedures are being followed, so this does not happen in the future. Your feedback regarding the smoke smell will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again moving forward. We value your feedback and hope you will consider gi... read more
The bathroom sink and toilet were clogged, i requested maintenance 4 times in person at the front desk, it never arrived. The bath tub was non functional due to lacking a stopper. The kitchen implements were all stored at the front desk, and you had to check them out like library books.
Business response:
We are sorry to learn about our staff failed to resolve the plumbing issues you encountered. We have shared your comments about the sink, toilet, and bathtub with our maintenance to make sure they are working correctly. We also regret your disappointment with our kitchenware policy. Thank you for bringing this to our attention. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Tried to cancel prior to deadline, was on hold, then connected after deadline cancellation, was still billed. Poor customer service. Will not be using Orbitz anymore due to lack of concern for issue/willingness to help.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience you had with your reservation. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you reach them. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Alot of space, easy to get around... convenient access to pots and pans, on site washer n dryer
Business response:
Thank you for your review. We are glad you liked our convenient location and our on-site amenities. We appreciate your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
They charged me twice on my card but their computer system only showed I was charged once. But my bank account is true the penny. I enjoyed the room but I paid over $165 for just 2 nights.
Business response:
Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.