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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed got bugs. In the morning when i was going to take a shower I noticed bites on my stomach and my back. 😡😡
Business response:
Jorge, thank you for being our guest. We apologize for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
The countertops in kitchen area and bathroom were sticky with dried on substances, as was the bathroom floor. Was told to "plug the kitchen sink with a rag" when I wanted to wash dishes. This facility used to be really good; now it must be under new "mismanagement." Won't stay again.
Business response:
Doug, thank you for being our guest. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
They changed me after I cancelled which I never said then when I called they didn’t answer at first then when they did they were very rude
Business response:
Thank you for your comments. We are sorry for the service you received from our associates and regret the disappointing stay you had. We have taken note of your feedback and have shared it with the appropriate individual so that it is not repeated again in the future. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Our room was filthy - there was what looked like old cake left on the floor in huge crumbles, the counter was sticky, the bedside table was sticky, the bathroom looked like it hadn’t been washed. There was a plastic bag over the smoke detector.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback ... read more
Worthy of a refund Night staff was rude, acted like i was bothering her and left me out in the cold literally. The only redeeming person was the older littke mainenance persdon who assisted me with the ekevator and cart.place is beyond rundown, dirty, and falling apart. It was noisy and cold, i was freezing all night.
Business response:
Kathy, thank you for sharing your review. Our staff genuinely cares about providing an enjoyable stay to all of our guests, we are sorry to read your comments and apologize that our associate was rude to you. Appropriate action has been taken to ensure this is not repeated. We are also working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the f... read more
Spend a few more bucks and stay elsewhere. Just terrible - the photos on the website are NOTHING like the room. The lobby looks fine, but the room reeks of stale cigarette smoke. The water temperature wouldn't regulate (which I didn't know until the next morning), and there were no hangers in the so-called closet, which was really just a corner of the room separated by a cloth drape. With the stench of the room, I slept with the window open so I could breathe (November in Michigan). Mattress was horrible. The only good thing... read more
Business response:
Patrick, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Manageme... read more
The whole place was nasty. Dirt everywhere. The elevator was dirty with fuzz on top of pictures. The bathroom had pubic hairs on the counters.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I requested a suite and got a room with a little kitchenette with no plates or pots and pans. Breakfast was supposed to be available but when i asked where it was the front desk clerk pointed to a cabinet where she said they had granola bars and t was all gone. She told us we didn't miss much. There was a horrific smell down the hall. I will never return to this property.
Business response:
Thank you for your review. We apologize for falling short of your expectations for a perfect stay. Your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Kindly note, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacte... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.