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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it Horrible! Bed bugs, roaches, room smelled of smoke. And the floor was not swept and the shower was dirty.
Business response:
Dear Phillip, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Didnt stay there and they charged me for it. Never stay there again
I liked the neighborhood the hotel is located. Close to stores and restaurants
Business response:
Thank you for choosing to stay with us during your visit. We are delighted to hear you loved our convenient location close to restaurants and shops. However, we are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Angry customer Well i paid for the room for me to be mad by the time i got there. 1st off it was a couple already there that was standing around for 20 minutes cause their wasnt anyone working! Then we get someone on the phone that contacts someone who works for the company that took an extra 40 minutes for the employees to get their. Now im pissed cause im sleepy and need my rest but not tonight due to the ghetto lady that comes in first like we ruin her night. The she talked down to us which pissed me off more. Moral of th... read more
Upon arrival, we were informed that if it had not been for a last minute cancellation, we would not be able to stay, though the trip was booked 4 months in advance. In addition, the hotel claimed that they were not able to reach us to notify us of the overbooking. We traveled 4+hours, and to arrive late at night with this confusion - not fun. The in-room hair dryer did not work (yes, they replaced it), we were told the breakfast lasted until 9:30am, but at 9am it was all put away. The room was mostly clean, but there was som... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We appreciate your feedback and hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
Not great ~ wouldn’t stay again. Not great. The room smelled musty and we smelled smoke in the hallway when we arrived even though the hotel is non-smoking. The bed and pillows were uncomfortable. I asked for an extra pillow and they had none. The front desk clerk was friendly and efficient though.
Business response:
Maureen, thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We regret your disappointment with the discomfort of the bedding. On a positive note, we are happy you liked our front desk associate. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Expedia confirmed my reservation at a 4/5 star hotel and charged me 200 per night then moved my to a two star hotel in an unsafe area that costs 70 per night bc the original hotel had overbooked and paid Expedia 168 for the error. So Expedia got 568 for my two nights in a crappy hotel. Took them over two hours to rebook me. Didn’t get to new hotel til 130 am. And the refund was for about 170. This is unacceptable. They made money off me. And refuse to refund me more. They should comp the first night and only charge me 70 whi... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you reach them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Out of date and not that clean. .........$:&;’DMD DMD d
Business response:
Nicholas, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.