Extended Stay America - Grand Rapids - Kentwood

Anonymous 

on Expedia

6 years ago

Upon arrival, we were informed that if it had not been for a last minute cancellation, we would not be able to stay, though the trip was booked 4 months in advance. In addition, the hotel claimed that they were not able to reach us to notify us of the overbooking. We traveled 4+hours, and to arrive late at night with this confusion - not fun. The in-room hair dryer did not work (yes, they replaced it), we were told the breakfast lasted until 9:30am, but at 9am it was all put away. The room was mostly clean, but there was som... read more

Maureen 

on Expedia

6 years ago

Not great ~ wouldn’t stay again. Not great. The room smelled musty and we smelled smoke in the hallway when we arrived even though the hotel is non-smoking. The bed and pillows were uncomfortable. I asked for an extra pillow and they had none. The front desk clerk was friendly and efficient though. 

Anonymous 

on Expedia

6 years ago

Expedia confirmed my reservation at a 4/5 star hotel and charged me 200 per night then moved my to a two star hotel in an unsafe area that costs 70 per night bc the original hotel had overbooked and paid Expedia 168 for the error. So Expedia got 568 for my two nights in a crappy hotel. Took them over two hours to rebook me. Didn’t get to new hotel til 130 am. And the refund was for about 170. This is unacceptable. They made money off me. And refuse to refund me more. They should comp the first night and only charge me 70 whi... read more

Nicholas 

on Expedia

6 years ago

Out of date and not that clean. .........$:&;’DMD DMD d 

Anonymous 

on Expedia

6 years ago

No hot water, one of the rooms was released to us yet there were wet towels all over the room, one of the room's was ajar when approached which made one of our female group members uncomfortable to enter without knowledge who/what to expect inside. Some questionable individuals hanging out in the lobby. Very disappointing and we will not use that chain ever. Expedia should review the rating for that facility. 

Ryan 

on Expedia

6 years ago

Caution: Non-smokers While advertised as a non-smoking hotel, this has definitely been a recent change. Our room smelled heavily of cigarette smoke. 

Anonymous 

on Expedia

6 years ago

Basic facility, Check in girl Selina charged me twice formy foom. Poorly undertrained, very disappointed, never stay there again. 

Anonymous 

on Expedia

6 years ago

This is one of the worst hotels I stayed at, I had no CBS on my TV so I couldn't watch any games I only had roughly 12 channels I didn't know that you don't clean everyday. I didn't know if you don't have a continental breakfast and we'll never stay here again thank you good day 

Anonymous 

on Expedia

6 years ago

It was run down, smelled bad, the parking lot was not cleared (full of ice and snow), and it didn’t feel particularly safe. Very noisy at night. Close to shopping and necessities though.