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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water, one of the rooms was released to us yet there were wet towels all over the room, one of the room's was ajar when approached which made one of our female group members uncomfortable to enter without knowledge who/what to expect inside. Some questionable individuals hanging out in the lobby. Very disappointing and we will not use that chain ever. Expedia should review the rating for that facility.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the difficulties you experience while you were here. We assure you that we have discussed your feedback with the appropriate departments, and we’re working with them to make sure future guests do not encounter the same issues. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Caution: Non-smokers While advertised as a non-smoking hotel, this has definitely been a recent change. Our room smelled heavily of cigarette smoke.
Business response:
Ryan, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit this area. Sincerely, Hotel Management
Basic facility, Check in girl Selina charged me twice formy foom. Poorly undertrained, very disappointed, never stay there again.
Business response:
Thank you for being our guest. We apologize for the poor service you received from our front desk associates. Our team prides itself on delivering excellent hospitality, so we are sorry this was not your experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Regarding your charges, please reach out to our front desk as they will be happy to assist you. We hope you will give us an opportunity to redeem ourselves in ... read more
This is one of the worst hotels I stayed at, I had no CBS on my TV so I couldn't watch any games I only had roughly 12 channels I didn't know that you don't clean everyday. I didn't know if you don't have a continental breakfast and we'll never stay here again thank you good day
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and breakfast offerings. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your feedback concerning the breakfast and television channels is noted and will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. It is never our intention to disappoint ... read more
It was run down, smelled bad, the parking lot was not cleared (full of ice and snow), and it didn’t feel particularly safe. Very noisy at night. Close to shopping and necessities though.
Business response:
Thank you for your review. Although our location was ideal for you, we apologize for the difficulties you encountered while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Please be assured we will share your feedback with our management to know where we can make improvements and enhance future guest experiences. We hope you will give us a second chance to deliver the type of visit you should always expect from our hotel. Sincerely, Hotel Management
Couple relocating to GR and this place was not a good representation of the GR area or normal standards or a hotel. The room was not cleaned properly, The hallways smell of smoke and other things and the staff was not helpful. Had to leave and find a different hotel.
Business response:
Please accept our sincerest apologies for the housekeeping and service issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not a good family atmosphere! The second floor smelled so bad of marijuana and the third floor smelled like cat urine. There was no toilet paper in our room when we got there. The toilet paper holder was broken. Every time the heat would kick on it sounded like a loud truck out in front of the room. It appeared to be a place to live to a bunch of 20 some year olds.
Business response:
Dear Angela, thank you for choosing us for your family's accommodation needs. We apologize for the smell of smoke and other unpleasant odours you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you for your valued feedback and we hope to see you again soon for a much more pleasant overall stay. Sincerely, Hot... read more
Don't Go There If I can't say anything nice I wouldn't say anything
Business response:
William, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.