Extended Stay America - Grand Rapids - Kentwood

Anonymous 

on Expedia

6 years ago

Couple relocating to GR and this place was not a good representation of the GR area or normal standards or a hotel. The room was not cleaned properly, The hallways smell of smoke and other things and the staff was not helpful. Had to leave and find a different hotel. 

Angela 

on Expedia

6 years ago

Not a good family atmosphere! The second floor smelled so bad of marijuana and the third floor smelled like cat urine. There was no toilet paper in our room when we got there. The toilet paper holder was broken. Every time the heat would kick on it sounded like a loud truck out in front of the room. It appeared to be a place to live to a bunch of 20 some year olds. 

William 

on Expedia

6 years ago

Don't Go There If I can't say anything nice I wouldn't say anything 

Anonymous 

on Expedia

6 years ago

The first hotel room that was given smelled like smoke, so we had to switch to a different one. Also, the new room had an old cheerio left on the ground. There was no top sheet on the mattress and it seems that they re-use the blankets and sheets, some had stains left on them. The cleaning lady knocked on the door the day of checkout at 8:30am and checkout is at 11. She almost came in to the room, she stated "I'm sorry I thought you were checked out already." I would not stay at this hotel again and would recommend spending ... read more

Anonymous 

on Expedia

6 years ago

Tv wasn’t working Bathtub dirty Uncomfortable pillows Spots on the towels No Cups Load Noise And more 

Anonymous 

on Expedia

6 years ago

We were given a first floor room, walked in to it, winter was opened and room was freezing. Smell of cigarette smoke was so strong. It is a non smoking hotel. You get charged for smoking in room and I didn't want it,charged to us. Went back to front desk. She was gone, a note was put out she was attending service to a room. I waited over 15 minutes to request a room change. She finally came back and switched our room. The concept of the room was good, but small bed, no extra pillows and a room by us that had dogs barking. We... read more

Gabriela 

on Expedia

6 years ago

Smells like smoke, staff was okay, the breakfast bar only had coffee and granola bars, our room had a kitchen but you need to order the plates, pots, pans and such. Took them over an hour to get it to us though