Extended Stay America - Grand Rapids - Kentwood

Kelly 

on Expedia

6 years ago

Basic room. The bathroom toiletries were bad, the bed comforter and bedding was old and worn. The heater dripped all night, keeping me awake. Wouldn't stay here again. 

Cathy 

on Expedia

6 years ago

The first room that I was given, I pulled back Sheet on bed and there was a lot of hair on it, looks like they were never changed from last visitor. Next room a lot better. 

Gail 

on Expedia

6 years ago

Stay Somewhere Else Hotel is dirty and loud, unsavory people hanging out in hallways, rooms are filthy and the window didn't close in mine 

Kristen 

on Expedia

7 years ago

Phone system were down Not a bad place to stay, but their phone system was down all day and I ended up driving 35 plus minutes each way for something that could have been handled over the phone, and that’s after I called 50 times and finally someone said oh the reason you keep being hung up on is the phones are down... 

Anonymous 

on Expedia

7 years ago

I being double charge $$$$$$$ for this place,$114.00 from Standed Stay America hotel.and $103.00 from Expedia.com ??? What an inconvenient situation 

Jeffrey 

on Expedia

7 years ago

Never again... I would not choose this hotel ever. Got there at around 11 at night and could not get into the hotel lobby and there was a sign that said call. It transferred me to a corporate site and they didn't have any idea of what to do. Cleaning lady let me in went around to some rooms and found one that was clean. She gave me a key and said it'll be okay until the morning. Went to check out in the office lady blew me off. Terrible. Especially considering I just got off the road from a five-hour trip. Never again.