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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
The first hotel room that was given smelled like smoke, so we had to switch to a different one. Also, the new room had an old cheerio left on the ground. There was no top sheet on the mattress and it seems that they re-use the blankets and sheets, some had stains left on them. The cleaning lady knocked on the door the day of checkout at 8:30am and checkout is at 11. She almost came in to the room, she stated "I'm sorry I thought you were checked out already." I would not stay at this hotel again and would recommend spending ... read more
Business response:
We are sorry for the unpleasant stay you had with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Tv wasn’t working Bathtub dirty Uncomfortable pillows Spots on the towels No Cups Load Noise And more
Business response:
Thank you for your review of our hotel. We apologize you experienced so many difficulties during your stay with us. We have shared your concerns with the responsible teams in an effort to improve our performance to prevent these issues from happening again. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
We were given a first floor room, walked in to it, winter was opened and room was freezing. Smell of cigarette smoke was so strong. It is a non smoking hotel. You get charged for smoking in room and I didn't want it,charged to us. Went back to front desk. She was gone, a note was put out she was attending service to a room. I waited over 15 minutes to request a room change. She finally came back and switched our room. The concept of the room was good, but small bed, no extra pillows and a room by us that had dogs barking. We... read more
Business response:
We're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the concerned teams, and we're taking immediate actions to make sure future guests do not encounter the same problems. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Smells like smoke, staff was okay, the breakfast bar only had coffee and granola bars, our room had a kitchen but you need to order the plates, pots, pans and such. Took them over an hour to get it to us though
Business response:
Gabriela, thank you for being our guest. We apologize for the smoke smell you experienced while you were here and for the inconvenience you had due to our hotel policy. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will ... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Basic room. The bathroom toiletries were bad, the bed comforter and bedding was old and worn. The heater dripped all night, keeping me awake. Wouldn't stay here again.
Business response:
Kelly, thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered and the inconvenience they caused. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The first room that I was given, I pulled back Sheet on bed and there was a lot of hair on it, looks like they were never changed from last visitor. Next room a lot better.
Business response:
Cathy, thank you for choosing to stay at our hotel. We are so sorry for the issues you had in your initial room, but we are glad our team moved you to another suite and ensured you were comfortable. We value your feedback and hope you will give us the opportunity to host you again and provide you with the experience you deserve. Sincerely, Hotel Management
Stay Somewhere Else Hotel is dirty and loud, unsavory people hanging out in hallways, rooms are filthy and the window didn't close in mine
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.