Extended Stay America - Grand Rapids - Kentwood

Jason 

on Expedia

7 years ago

No good Bed bugs. Not great. Rude staff. Place was overbooked 

Tim 

on Expedia

7 years ago

Poorly kept! When we arrived we noticed the filthy windows, cigarette butts everywhere outside front door. We arrived the morning after our check in date due to missing a connecting flight. Our room was not ready...they had given it to someone else even though we paid. ALL wknd we complained of a guests barking dog as they allow pets...NOTHING was done. I travel a lot and stay at extended stays....this is the WORST ive ever encountered. 

Warren 

on Expedia

7 years ago

Worst hotel experience ever - stay elsewhere I cannot believe that they can call this place an Extended Stay America, as I have been to several others and they all have out classed this place by far. Unfortunately, I had little time to prepare for this business trip, and since I have always had good experiences as ESA hotels, I didn't think much of it to stay here, but as it turns out I should've read the reviews more closely, here and on Google as well. It seems that the management spends all its time making excuses for the... read more

Anonymous 

on Expedia

7 years ago

Room was stinking a lil It smelled like Someone has spilled milk in the stove and let it burn. 

Kathy 

on Expedia

7 years ago

Disappointing First Impression We made reservations at this hotel because there was limited availability across the Grand Rapids area due to GVSU & DU graduations. Although we called ahead to inform hotel staff that we'd be arriving late our first evening, we were instantly disappointed to learn that we would be sleeping in queen bed rooms, even though we reserved and pre-paid for king bed rooms. To top it off, one of the rooms smelled terribly of smoke, but apparently there were no other rooms to move us to. Free breakfast ... read more

Jim 

on Expedia

7 years ago

Noisy room location. Night staff could be more pleasant and employ some courtesy. Building isn't very old but seems run down already. 

Anonymous 

on Expedia

7 years ago

Hotel staff wasn’t always available, fire alarm went off at 2:00 in the morning forcing us to leave our room for about an hour to wait in the lobby and outside until firefighters arrived to clear smell of smoke 

charesse 

on Expedia

7 years ago

Felt like i was sleeping in a bed of germs Not so great just wanted some quick sleep and it felt like i was being watched also my room had no pillow case and no towels like clerk just cleaned it so i know it was not really cleaned and i dropped something on floor and i looked under bed and what a used condem under bed so really couldnt sleep and thats all i wanted was a cat nap i couldnt stop thinking of how unclean so i got out of bed and slept in chair