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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Phone system were down Not a bad place to stay, but their phone system was down all day and I ended up driving 35 plus minutes each way for something that could have been handled over the phone, and that’s after I called 50 times and finally someone said oh the reason you keep being hung up on is the phones are down...
Business response:
Kristen, it is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I being double charge $$$$$$$ for this place,$114.00 from Standed Stay America hotel.and $103.00 from Expedia.com ??? What an inconvenient situation
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the miscommunication regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Never again... I would not choose this hotel ever. Got there at around 11 at night and could not get into the hotel lobby and there was a sign that said call. It transferred me to a corporate site and they didn't have any idea of what to do. Cleaning lady let me in went around to some rooms and found one that was clean. She gave me a key and said it'll be okay until the morning. Went to check out in the office lady blew me off. Terrible. Especially considering I just got off the road from a five-hour trip. Never again.
Business response:
Jeffrey, We are so sorry for the difficulties you experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
No good Bed bugs. Not great. Rude staff. Place was overbooked
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Poorly kept! When we arrived we noticed the filthy windows, cigarette butts everywhere outside front door. We arrived the morning after our check in date due to missing a connecting flight. Our room was not ready...they had given it to someone else even though we paid. ALL wknd we complained of a guests barking dog as they allow pets...NOTHING was done. I travel a lot and stay at extended stays....this is the WORST ive ever encountered.
Business response:
Tim, thank you for being loyal towards our brand and for staying with us. We apologize for the cleanliness issues you had and the inconvenience it caused. Your comments have been shared with our housekeeping team to be more diligent with their work. We are also sorry for the noise issues you encountered and for our team not being responsive to your needs. We assure you this is not typical of us, and we will definitely use your constructive feedback to step up our game. We appreciate your business and hope to welcome you back... read more
Worst hotel experience ever - stay elsewhere I cannot believe that they can call this place an Extended Stay America, as I have been to several others and they all have out classed this place by far. Unfortunately, I had little time to prepare for this business trip, and since I have always had good experiences as ESA hotels, I didn't think much of it to stay here, but as it turns out I should've read the reviews more closely, here and on Google as well. It seems that the management spends all its time making excuses for the... read more
Business response:
Warren, thank you for staying with us. We are sorry you experienced difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Room was stinking a lil It smelled like Someone has spilled milk in the stove and let it burn.
Business response:
Thanks for being our guest. We are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.