Extended Stay America - Grand Rapids - Kentwood

Stephen 

on Expedia

7 years ago

Smells like pot If you like the smell of pot this is the hotel for you. 

Brittany 

on Expedia

7 years ago

My experience was horrible. To begin with, when I walked into my room the first time there was someone’s hair in the bathtub and the trash was full. And secondly, the fire alarm went off in the middle of the night and the night attendant was drunk and could not stop laughing that everyone was awake trying to exit the building. 

Wayne 

on Expedia

7 years ago

Hotel is filthy, heavy smoke smell Awfule hotel stay, heavy smoke smell throughout the whole 3rd floor. My clothing that was in my room absorbed the heavy smoke that was apprently coming thru the vents and I had to wash everything after I left. Furniture in the room was dirty, bedding had stains on them, and the bathroom shower had zero hot water and the drain was clogged. It was like standing in a full bath while shower, kinda gross after seeing how dirty the room was. There was one friendly manager who was there the follo... read more

Anonymous 

on Expedia

7 years ago

Nothing special at all about this hotel Unproffessional staff, had to wait to see if room was ready for me when i got there when it should be all set already. Not enough bathroom essentials, chairs in room very dirty, was not provided with wifi access, very poor staffing would not reccommend staying at this hotel 

Anonymous 

on Expedia

7 years ago

Horrible The service was horrible. Waited for service for 2 hrs. Then the rep. Had an attitude because I Disturb her from sleeping 

Anonymous 

on Expedia

7 years ago

When we arrived in the room the bed was not made up, there were no pillows, and there was hair in the toilet. Thankfully we received a refund and the front desk seemed very upset about the condition of the room, but there was only one person working and the wait to talk with her was very long (not her fault). Overall, the price was definitely not worth the accommodations. 

Chad 

on Expedia

7 years ago

Dissapointing Check in was fine as was the room as a whole. No problem with staff. However, upon moving the night stand slightly my 15 year old daughter found a comb and an empty condom box. After getting out of the shower in the morning I realized there was only a hand towel and a wash cloth in the bathroom. Very frustrating and gross 

Anonymous 

on Expedia

7 years ago

House Keeping I had no idea when I reserved this room that there was no house keeping unless you had been there for seven (7) day. I have traveled all over this country and in a number of foreign countries and I have never rented a room where there was no house keeping for a week. On top of that in order to get clean towels you had to take them down yourself and IF they had them you could exchange the, When I got to my room I had exactly one (1) bath towel, again, I have never seen that. I would not recommend this place. It ... read more

Raydean 

on Expedia

7 years ago

I wouldn’t recommend this hotel I would never stay here again. They were limited towels, blower dryer didn’t work and no extra blankets, very thin sheets