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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible The service was horrible. Waited for service for 2 hrs. Then the rep. Had an attitude because I Disturb her from sleeping
Business response:
First of all, please accept our sincerest apologies for poor service you received from our front desk associates, and thank you for informing us of this incident. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
When we arrived in the room the bed was not made up, there were no pillows, and there was hair in the toilet. Thankfully we received a refund and the front desk seemed very upset about the condition of the room, but there was only one person working and the wait to talk with her was very long (not her fault). Overall, the price was definitely not worth the accommodations.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Dissapointing Check in was fine as was the room as a whole. No problem with staff. However, upon moving the night stand slightly my 15 year old daughter found a comb and an empty condom box. After getting out of the shower in the morning I realized there was only a hand towel and a wash cloth in the bathroom. Very frustrating and gross
Business response:
Chad, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to ... read more
House Keeping I had no idea when I reserved this room that there was no house keeping unless you had been there for seven (7) day. I have traveled all over this country and in a number of foreign countries and I have never rented a room where there was no house keeping for a week. On top of that in order to get clean towels you had to take them down yourself and IF they had them you could exchange the, When I got to my room I had exactly one (1) bath towel, again, I have never seen that. I would not recommend this place. It ... read more
Business response:
Thanks for being our guest. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We apologize that you were unhappy with our hotel policy. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I wouldn’t recommend this hotel I would never stay here again. They were limited towels, blower dryer didn’t work and no extra blankets, very thin sheets
Business response:
Raydean, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
I'm leaving in the morning. I had booked a two night stay 03/03-03/05 ..I'm in town for a funeral , but unfortunately I will be checking out in the morning due to the unsafe environment here someone opened my room door and the thing that kept them from actually entering my room was me getting up to use the bathroom and turned a light on and scared them off. As you probably figured out by now I won't be staying again. I realize that some things in life are beyond our control, but the safety of YOUR GUEST should be one of the ... read more
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
nasty Found a old dirty shirt in the room must been from the previous stay cigarette buts under the bed the only had one big towel in the room i thought more than one big towel comes with a double bed suite.. had the kitchette included and uncalled down for dishes they didn’t have any
Business response:
We apologize for the issues you encountered due to lack of amenities and with the cleanliness of your room. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Bad service The service was horrible had to argue wit the lady at the desk to check in for bout half hour telling me I don’t have a reservation and wouldn’t call a manger worse experience ever
Business response:
Thanks for taking the time to share your feedback We sincerely apologize for the service issue you encountered at the time of your check-in. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with front office staff member to discuss this situation and reiterate the importance of impeccable customer service. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Steve, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.