This profile has been claimed by the business owner or representative.
Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wont take recommendations from a brother in law No one at the desk to answer questions, got locked out when I stepped outside without my key, someone asked if they could use our bathroom because their key didn’t work, a man came back from Chicago after using his room for 12 days without the bed being made or room cleaned and a promise to do it while he was gone, and no one touched it
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is e... read more
Not inpressed The room was clean, but no coffee, microwave not working also we found someone food in fride. No coffee downstairs on Sunday morning. Continental breakfast disappointing. Muffin in plastic or cereal bar. 75.00 per night is not worth this place. No clean towel unless you ask for them. My Husband and myself stay in Grand rapids quite often, please don't offer this place to other out of tower.
Business response:
Nancy, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the concerned teams to take the corrective actions. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Jorge, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Very friendly staff however I was pleased with the hotel staff and the cleanliness of the room. Now the website for the hotel posted that they serve breakfast in the morning. Upon asking the hotel clerk where breakfast would be i was told that it was behind me on a small end table. I was told they offer oatmeal and granola bars as breakfast. I go down the next morning and all their was coffee pots and a hot water pot, very dissapointed.
Business response:
Joshua, thanks for the feedback. Although you were pleased with the service from our staff, we are sorry to know that our breakfast offerings weren't to your expectations. your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Bugs, Smell, and Hard 3 bugs on my wall, bed was hard, and neighbors doped Up the place... BAD BAD BAD
Business response:
thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Disgusted - Never Again Staff was rude or unconcerned. Took three trips to the front desk to get a washcloth. No sample toiletries. Sidewalks weren't shoveled and parking lot snow was piled nearly 3' high behind my car in the morning. Thin walls, lots of noise. only bottom sheet, stained and looked used. blanket scratchy and smelled funny. Wouldn't refund because I had been in the room for more than an hour. Ended up rolling up in the emergency blanket I keep in my trunk. Nasty olive green and yellow-green with brown decor a... read more
Business response:
Thank you for your feedback. Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we apologize. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Disappointed Day of check in, desk clerk not friendly. No ice, no hand towels, full kitchen but nothing in it.
Business response:
Becky, thanks for staying with us and for the feedback. We are sorry for the issues you experienced and regret the inconvenience this caused. Please note, our room has a fully equipped kitchen with a full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We have also shared your concern with the concerned team members to improve our product offerings. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back when in... read more
Hair I got here staff wasn't at the front desk had to wait 10 minutes for help.Got to my room getting ready for bed pulled the sheet's back an found hair and stains pn the sheet's,I was peed off called down stairs to change my room the lady said she can't do nothing have to wait til the following day still haven't heard back from the hotel
Business response:
Keyah, thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Close to where we needed to be. I was in the middle of being waited on, she answered the phone and made a reservation. No top sheet on the bed, no plastic cups or anything in the kitchenette, one tiny soap in bathroom. Bed was hard and room smelled of food
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your ... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.