Extended Stay America - Grand Rapids - Kentwood

Jolie 

on Expedia

7 years ago

Disgusted - Never Again Staff was rude or unconcerned. Took three trips to the front desk to get a washcloth. No sample toiletries. Sidewalks weren't shoveled and parking lot snow was piled nearly 3' high behind my car in the morning. Thin walls, lots of noise. only bottom sheet, stained and looked used. blanket scratchy and smelled funny. Wouldn't refund because I had been in the room for more than an hour. Ended up rolling up in the emergency blanket I keep in my trunk. Nasty olive green and yellow-green with brown decor a... read more

Becky 

on Expedia

7 years ago

Disappointed Day of check in, desk clerk not friendly. No ice, no hand towels, full kitchen but nothing in it. 

keyah 

on Expedia

7 years ago

Hair I got here staff wasn't at the front desk had to wait 10 minutes for help.Got to my room getting ready for bed pulled the sheet's back an found hair and stains pn the sheet's,I was peed off called down stairs to change my room the lady said she can't do nothing have to wait til the following day still haven't heard back from the hotel 

Lianne 

on Expedia

7 years ago

Close to where we needed to be. I was in the middle of being waited on, she answered the phone and made a reservation. No top sheet on the bed, no plastic cups or anything in the kitchenette, one tiny soap in bathroom. Bed was hard and room smelled of food 

Christopher 

on Expedia

7 years ago

Bad It was no hot water for 2 days while i stayed they tried to change the room it was worsier than the first didn't like my stay at all 

Alicia 

on Expedia

7 years ago

Didn't have my reservation so I made it for nothing 

s 

on Expedia

7 years ago

Worst hotel ever Worst hotel ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

Garth 

on Expedia

7 years ago

Nothing was clean no one wanted to help 

P. 

on Expedia

7 years ago

Won't stay again. Nothing in kitchen; coffee maker, cookware, a silverware, etc. Ordered some and ask to being next day, agreed. Called next night, woman rudely told me to go downstairs and get it myself. Their signage says they will deliver. Their breakfast was mini muffins, instant oatmeal, and granola bars. They do not clean room or stock supplies until you are there 7 days; yet only .75 oz of shampoo was provided. A/C didn't seem to work properly, had to set it to low 60's to get it on.